Director of Rooms

PRIMARY RESPONSIBILITIES: • Provides supervision, direction and leadership
in Rooms Division; Front Office, Concierge, Guest Service, Customer Experience,
and Housekeeping, and ensures all departments operate accordingly and in line
with the objectives, performance and quality standards as set by Dusit
International. • Ensures compliance of minimum service standards and product
guidelines as set by Dusit International. Liaises with and obtains approval
from Corporate Office for any deviations. • Ensures Rooms Division Departments’
Standard Operating Procedures are developed or regularly reviewed and updated
according to guests’ needs and in compliance with Corporate Policies
and Manuals. • Ensures that Rooms Division Departments maintain high level
of effective, efficient and professional service according to the hotel Standard
Operating Procedures. • Carries out quarterly Rooms Division Checklist. •
Prepares annual budget for Rooms Division and participates in hotels annual
budgetary planning. • Identifies needs and estimate costs for capital
improvements and capital expenditure. • Establishes policies regarding rate,
deposit, and cancellation. • Maintains knowledge of credit policies
and procedures and liaise closely with Finance Department to ensure that credit
procedures are properly carried out • Develops annual upsell strategy
and targets for Front Office. • Manages expenses effectively through careful
planning of needs, review of purchase orders and manning requirements. •
Participates in Revenue Management meetings to ensure hotel Rooms departments
support hotels sales, revenue and profitability targets. • Coordinates between
the Rooms Division and Sales Department and Reservations, reviewing the business
brought in by Sales with regards to space, rate and volume according
to company’s policies. • Ensures that commercial management techniques, in line
with strategies set by the Yield Management team, are used. • Arranges any
necessary policies for the hotel in conjunction with the General Manager
and Executive Committee. • Makes recommendations to the Hotel Manager regarding
the upkeep of furnishings, facilities, and equipment, ensuring they are clean
and in good repair. • Ensures that all Departmental Managers are mindful of cost
control and waste management. • Reviews departmental programs and development
plans to groom future department heads and divisional leaders. • Develops KPIs
for Rooms Division Department Heads and Assistant Department Heads, in line
with corporate and hotel KPI goals and reviews performance against goals
periodically. • Ensures co-ordination between Engineering, Front Office
and Housekeeping for regular maintenance of guest rooms. • Recruits and trains
Rooms division Department Heads and Assistant Department Heads. • Coaches,
counsels and guides Rooms Division department heads or any other staff, where
necessary. All staff must be ambassadors of the brand at all times. •
Participates in Daily morning briefings and conveys instructions and/or
directions to Rooms Division Department Heads through briefings and divisional
meetings. • Carries out Performance Appraisals for Rooms Division Department
Heads fairly and in a timely manner. • Handles guests’ complaints professionally
and coaches other employees to handle the guests’ complaints themselves. • Acts
as Manager on Duty or assigns concerned executives to be on duty when required.
• Performs other duties as assigned by the General Manager or Resident Manager.
REPORTING LINE & COMMUNICATION • Communicates to the General
Manager/Hotel Manager/Executive Committee all information likely to be
of interest to them such as the expected arrival and departure of VIPs and all
other pertinent information. • Coordinates with Corporate Rooms Division,
Corporate Security Division or any other relevant Corporate Division Heads
to ensure smooth operations. • Interacts professionally with guests, corporate
clients, government officials, suppliers, and any individuals in the community
in promoting the hotel. OTHERS • Continuous learning through own IDP. • Any
other duties as may be assigned by the superior.

ACCOUNTABILITIES • Represents Dusit’s brand and its values at all times. We
will establish relationships and foremost and we will deliver an exceptional
guest experience and promote Thai graciousness. COMPANY’S CULTURE • Communicate
and fully embracing the Company’s culture (our Vision, our Mission and our
Values), leads by example and cascade to all your subordinates. – “Proud
to belong and to contribute” CONFIDENTIALITY • Ensure confidentiality and secure
storage of all intellectual property and data bases, both hard copy
and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel,
Customer and Staff information or transactions are kept confidential during
or after employment with the company.

JOB REQUIREMENTS • Minimum education of Bachelor degree in Hotel Management
or relevant discipline. • Minimum 10 years of Rooms experience in a leadership
capacity, preferably in a 5-star environment with established track record. •
Standards focused with ability to implement, monitor and develop forward. •
Strong leadership and management skills is essential. • A keen eye and flair
for training and development. • Have excellent communication skills both
in written and spoken Englisha and Japanese. • Self-driven with an ability
to motivate others to greater heights of success and excellent interpersonal
skills. • Creative thinker and problem solver.