Manager – Front Office

PRIMARY RESPONSIBILITIES • Maximizes occupancy and average rate at all time. •
Closely coordinates room availability with the Director of Sales. • Maintains
a good relationship with travel agents and tour operators. • Coordinates
with in-house Engineering and Housekeeping to ensure that there is a maximum
number of rooms available for sales at a given time. • Answers inquiries
pertaining to hotel policies and services. • Handles guest complaints
professionally. • Arranges for special services. • Ensures high standards
of service at all time. • Maintains good relationship with guests and staff. •
Reviews arrival lists and pre-set the VIP guests with GM and EAM. • Makes
decisions regarding over-booking based on the hotel policies and standards
in consultation with EAM. • Participates in yearly forecasting and budgeting
with senior management. • Observes and analyzes competitive hotels. • Prepares
reports as required. • Supports and determines training programs and prepares
an annual training plan. Works with Training Manager to have an active ongoing
training plan in progress. • Works with Reservations to assist the control
of opened and closed dates, availability and condition of rooms and suites,
and guest arrival patterns. • Analyzes revenue and expenses results monthly. •
Assists in recruiting and selecting staff. • Reports to the senior management
regarding to unusual events (revenue, occupancy and guest complaints). • Ensures
daily manager log-book is maintained. • Reviews VIP and arrival lists. •
Monitors credit policies and audits daily credit report on guest rooms where
needed. • Holds monthly, staff meetings with minutes taken and submitted
to concerned persons. • Develops employee recognition programs for his/her
operating areas. • Complies with company policies and standards. • Ensures
a high quality of secretarial service at the Business Center. • To be familiar
with emergency procedures of the hotel. • Performs other duties as assigned
by supervisor. • Interacting with clients, guests, and VIPs in the lobby. Making
sure guests’ are satisfied with the hotel services and provide immediate
resolutions or assistances. ADMINISTRATIVE RESPONSIBILITIES • Acknowledges
and screens daily work schedule. • Conducts daily briefing and de-briefing
to heads of concerned sections. • Proposes an effective duty to ensure
sufficiency of manpower in accordance to volume of business. • Establishes
two-way communication with related departments. • Communicates effectively
with guests, subordinates, immediate supervisors and other section heads. •
Manages time effectively by meeting deadlines on time. • Administers personnel
action on leaves & overtime requests, disciplinary actions
and commendation. • Completes the profit and capital expenditure budget
effectively and timely. • Identifies and solves problems in a professional
manner. TECHNICAL RESPONSIBILITIES • Knows and understands the job description
of all positions in his/her department and beware of others. • Knows
and understands policies relating to his/her department and others. • Recognizes
good quality products and presentation. • Checks and improves all service
standards established by the company. • Supervises staff activities to maximize
revenue and minimize costs. • Provides assistance to the staff when required
during peak periods. • Maintains grooming standards for all personnel. •
Conserves energy and water at all time by not decreasing guest comfort
and cleaning efficiency. • Manages wastes by reducing and recycling the wastes,
change staff behavior to carefully use all resources.

COMMERCIAL RESPONSIBILITIES • Communicates effectively with guest, clients,
business partners and employees. • To be a good sales person to promote hotel’s
image and businesses. • Participates community projects or activities in order
to promote the hotel’s image and cooperation to improve community relationship.
HUMAN RESOURCES RESPONSIBILITIES • Coaches and counsels all staff when
applicable. • Evaluate objectively the performance of staff in his/her
responsibilities. • Provides training to all staff in his/her department
regularly. • Motivates staff to grow within the company. • Develops him/herself
to be better manager at all times. RELATIONSHIP • Reports to Director of Rooms
and works closely other department heads to ensure maximum guests satisfaction
is delivered. • Directs and supervises activities of the departments concurred •
Coordinates with other managers to ensure smooth operations and all activities
of the hotel. • Interacts with clients, guests, government officials, supplies,
and other important • Individual in the community in promoting the hotel. •
To be able to communicate with guests effectively and efficiently. OTHERS •
Continuous learning through own IDP. • Any other duties as may be assigned
by the superior. ACCOUNTABILITIES • Represents Dusit’s brand and its values
at all times.

We will establish relationships and foremost and we will deliver an exceptional
guest experience and promote Thai graciousness. COMPANY’S CULTURE • Communicate
and fully embracing the Company’s culture (our Vision, our Mission and our
Values), leads by example and cascade to all your subordinates. – “Proud
to belong and to contribute” CONFIDENTIALITY • Ensure confidentiality and secure
storage of all intellectual property and data bases, both hard copy
and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel,
Customer and Staff information or transactions are kept confidential during
or after employment with the company. JOB REQUIREMENTS • Minimum education
of Bachelor degree in Hotel Management or relevant discipline. • Minimum of 8
years in Front Office experience in a similar capacity preferably in a 5 star
class environment. • Knowledgeable in Front Office Operations. • Have excellent
English communication skills both in written and spoken. • Possess professional
disposition with excellent interpersonal skills.