Assistant Manager – Front Office

PRIMARY RESPONSIBILITIES: • Works under the guidance of the Front Office
Manager. • Assists in achieving a maximum occupancy and average rate at all
time. • Supervises day to day operation. • Ensures a high standard of service
given to guests. • Works closely with all departments, especially with Sales
and Banquet, and ensures that tours, groups, conventions or cooperate clients
are handled properly. • Reviews, maintains and amends systems and procedures
within the department. • Assists Rooms & Guest Services Manager
in greeting and escorting important or very important guests (VIP). • Supports
training programs and trains staff in accordance with company standards
and policies. • Monitors guest feedback and informs Rooms & Guest
Services Manager or EAM when necessary. • Informs Rooms & Guest Services
Manager or EAM of all developments, special occurrences (e.g. accident or theft)
and documents the events. • Reports the special occurrences in the logbook. •
Handles all emergencies, accidents etc. with security and provides required
documentation in logbook. • Ensures that all tasks are completed by the end
of the shift. • Ensures that all news Rooms & Guest Services staff
understands the hotel and company policies and standards. • Ensures a smooth
operation in the Communication Center and in the Business Center. • Works
with all pre-set budgetary limits. • Handles guest complaints professionally. •
Prepares all reports as required. • Inspects all areas of the operation
for cleanliness and security. • Controls the flow of the lobby and the front
entrance. • Prepares himself/herself to handle any emergency that may occur
in the hotel. • Is familiar with company policies and standards (Rooms &
Guest Services policies and emergency procedures). • Performs other duties
as assigned by Rooms & Guest Services Manager or EAM. ADMINISTRATIVE
RESPONSIBILITIES • Acknowledges and screens daily work schedule. • Conducts
daily briefing and de-briefing in the absence of the Department Head. • Proposes
an effective duty to ensure sufficiency of manpower in accordance to volume
of business. • Establishes two-way communication with related departments. •
Communicates effectively with guests, subordinates, immediate supervisors
and other section heads. • Manages time effectively by meeting deadlines
on time. • Administers personnel action on leaves & overtime requests,
disciplinary actions and commendation. • Identifies and solves problems in
a professional manner. TECHNICAL RESPONSIBILITIES • Knows and understands
the job description of all positions in his/her department and beware of others.
• Knows and understands policies relating to his/her department and others. •
Recognizes good quality products and presentation. • Checks and improves all
service standards established by the company. • Supervises staff activities
to maximize revenue and minimize costs. • Provides assistance to the staff when
required during peak periods. • Maintains grooming standards for all personnel.
• Conserves energy and water at all time by not decreasing guest comfort
and cleaning efficiency. • Manages wastes by reducing and recycling the wastes,
change staff behavior to carefully use all resources. COMMERCIAL
RESPONSIBILITIES • Communicates effectively with guest, clients, business
partners and staff. • To be a good sales person to promote hotel’s image
and businesses. • Participates community projects or activities in order
to promoting the hotel’s image and cooperation to improve community
relationship. HUMAN RESOURCES RESPONSIBILITIES: • Coaches and counsels all staff
when applicable • Evaluates objectively the performance of staff in his/her
responsibilities. • Provides training to all staff in his/her department
regularly. • Motivates staff to grow within the company. • Develops him/herself
to be better manager at all times.

RELATIONSHIP • Reports to General Manager and if applicable works closely
with designated Corporate Office. • Directs and supervises activities of
the departments concurred. • Coordinates with other managers to ensure smooth
operations and all activities of the hotel. • Interacts with clients, guests,
government officials, supplies, and other important individual in the community
in promoting the hotel. • To be able to communicate with guests effectively
and efficiently. OTHERS • Continuous learning through own IDP. • Any other
duties as may be assigned by the superior. ACCOUNTABILITIES • Represents Dusit’s
brand and its values at all times. We will establish relationships and foremost
and we will deliver an exceptional guest experience and promote Thai
graciousness. COMPANY’S CULTURE • Communicate and fully embracing the Company’s
culture (our Vision, our Mission and our Values), leads by example and cascade
to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY
• Ensure confidentiality and secure storage of all intellectual property
and data bases, both hard copy and electronic.

Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff
information or transactions are kept confidential during or after employment
with the company. JOB REQUIREMENTS • Minimum education of Bachelor degree
in Hotel Management or relevant discipline. • Minimum of 5 years in Front Office
experience. • Knowledgeable in Front Office Operation. • Have good English
communication skills both in written and spoken. • Possess professional
disposition with excellent interpersonal skills.