Guest Service Supervisor

PRIMARY RESPONSIBILITIES: 1. Ensure the staff’s knowledge of Hotel
features/service, hours of operation, room rates, special packages &
promotions. 2. Ensure the smooth handling both FIT guests and group check-outs
according to standard & procedures. 3. Maintain the staff punctually
and document the attendance record. 4. Maintain all equipment in Front Desk
and ensure all supplies are adequate for the operational. 5.

Complete requisitions to replenish shortage of additional items needed
to anticipate the high volume of business. 6. Prepare 2 weekly schedules
in accordance with the level of business. 7. Ensure that staff report to work
on time and as scheduled. Record any call or absent employees. 8. Routinely
inspect grooming and attire of staff and rectify any deficiencies to
the standard of the Dusit International. 9.

Maintain healthy working environment and good relationship within department.
10. Pre-assign the room in the computer and follow through on designated
requirements. 11. Ensure preparation for all expected guest arrival
are accomplished, the packages & registration cards. 12. Handle guest
complaints according to the instant pacification procedures, ensuring guest
satisfaction. 13. Monitoring the room status, report to Housekeeping of unclean
rooms and out of service rooms. 14.

Check all discrepant rooms and resolve. 15. Review status of unfinished
assignment and follow up action with oncoming supervisor. 16. Monitor cashiering
procedures: 17. Process adjustments, paid outs, corrections, miscellaneous
charges. 18. Foreign currency exchange 19.

Post charges, split charges, transfer charges 20. Settle guest account 21. Close
cashier 22. Balance cashier summary 23. Complete the remittance envelope 24.

Ensure the telephone is answered within 3 nights with a proper telephones
antiquate. 25. Maintain a high standard of personnel appearance &
hygiene at all times. 26. Monitoring the process of Express check-in/check-out,
ensuring the correct procedures are carried out. 27. Handle requests for late
check-outs according to established hotel procedures. 28. Ensure Group
Check-in/outs are handled properly according to established hotel procedures.
29.

Ensure that traces are resolves and documented. 30. Monitoring of house bank
in Front Office and ensure that all banks are intact. 31. Monitoring safely
deposit box procedures inventor the keys and check the record. OTHERS •
Continuous learning through own IDP. • Any other duties as may be assigned
by the superior. ACCOUNTABILITIES • Represents Dusit’s brand and its values
at all times.

We will establish relationships and foremost and we will deliver an exceptional
guest experience and promote Thai graciousness. COMPANY’S CULTURE • Communicate
and fully embracing the Company’s culture (our Vision, our Mission and our
Values), leads by example and cascade to all your subordinates. – “Proud
to belong and to contribute” CONFIDENTIALITY • Ensure confidentiality and secure
storage of all intellectual property and data bases, both hard copy
and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel,
Customer and Staff information or transactions are kept confidential during
or after employment with the company. JOB REQUIREMENT 1.

Minimum education of Bachelor degree in Hotel Management or relevant degree. 2.
Minimum of 2 years in Front Office or Guest Service experience in a similar
capacity. 3. Familiar with yield management and cost controls 4. Have good
English communication skills both in written and spoken 5. Pleasant personality
with good communication and interpersonal skills