Front Office Manager

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Key Duties &
Responsibilities

Team members at Anantara the Palm always
find new ways to look after the business, their guests, and team members. Within
this, the key responsibilities for this position are:

• Manage
  the day-to-day Front Office operations, ensuring exceptional guest service,
  operational efficiency, and achievement of departmental financial
  objectives.
• Develop and implement departmental budgets,
  strategic initiatives, and training plans aligned with the resort's business
  goals.
• Lead, coach, mentor, and motivate the Front Office
  team to deliver consistent service excellence and maintain high performance
  standards.
• Ensure compliance with brand standards, Standard
  Operating Procedures (SOPs), and quality assurance
  requirements.
• Oversee guest arrivals, departures, VIP
  handling, special requests, and guest recognition to deliver personalized
  and memorable experiences.
• Drive revenue through effective
  room upselling, promotional initiatives, and participation in loyalty and guest
  recognition programmes.
• Maintain expert knowledge of
  the Property Management System (PMS), Front Office systems, resort facilities,
  room categories, and guest services.
• Coordinate closely
  with Housekeeping, Engineering, Food & Beverage, Guest Relations, and other
  departments to ensure seamless guest experiences.
• Conduct
  regular room inspections and monitor corrective actions to uphold the highest
  quality and maintenance standards.
• Partner with People
  & Culture on recruitment, onboarding, performance management, coaching,
  succession planning, and employee engagement.
• Manage
  departmental payroll, operating expenses, and financial controls while ensuring
  cost efficiency.
• Collaborate with Finance on auditing
  procedures, billing, commission payments, and outstanding account
  collections.
• Foster strong relationships with guests,
  corporate partners, travel agents, and internal
  stakeholders.
• Resolve guest concerns promptly, taking
  ownership to achieve effective and satisfactory outcomes while maximizing guest
  satisfaction.
• Promote a positive, professional,
  and service-oriented culture, leading by example and encouraging continuous
  improvement.
• Ensure full compliance with health, safety,
  fire, security, and local regulatory
  requirements.
• Participate in management meetings, resort
  events, training programmes, and continuous development initiatives to support
  operational excellence.

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