Outlet Supervisor

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Key Duties &
Responsibilities

Anantara The Palm employees always
find new ways to look after the business, their guests, and their colleagues.
Within this, the key responsibilities for this position
are:

• Supervise the daily operations of the restaurant
  and room service, ensuring exceptional guest experiences and efficient service
  delivery in line with Anantara standards.
• Promote guest
  satisfaction by leading a motivated, service-oriented team and ensuring prompt,
  courteous, and personalised service at all times.
• Monitor
  service standards throughout each shift, assisting with guest seating, service
  delivery, and communication with the kitchen to ensure a seamless dining
  experience.
• Ensure smooth shift operations by completing
  opening and closing procedures in accordance with the Manager’s Checklist
  and established standards.
• Train, coach, and support team
  members to maintain Anantara service standards and develop a positive,
  high-performing team environment.
• Ensure compliance
  with food safety, hygiene, sanitation, and health & safety standards
  to maintain a safe environment for guests
  and colleagues.
• Manage daily operational requirements,
  including staffing levels, floor plans, reservations, schedules, and station
  allocation to maximise efficiency.
• Execute revenue
  and check control procedures accurately, ensuring proper handling
  of transactions and minimising discrepancies.
• Resolve daily
  operational challenges, including staffing shortages, last-minute bookings,
  guest concerns, and service recovery
  opportunities.
• Maintain a strong presence on the floor
  during service periods, ensuring adequate coverage and consistent delivery
  of quality food and beverage experiences.
• Conduct regular
  inspections of outlet facilities and equipment, coordinating maintenance
  requirements through appropriate channels.
• Ensure team
  members maintain professional grooming, uniform standards, and a consistent
  representation of the Anantara brand.
• Support
  the implementation of effective training programmes for new and existing team
  members, encouraging continuous learning
  and development.
• Build trust and respect within the team
  through effective communication, coaching, recognition, and fair performance
  management practices.
• Encourage team members to take
  ownership and resolve guest concerns through empowerment and proactive
  service.
• Identify opportunities for improvement, including
  new ideas, incentive initiatives, and operational enhancements to improve guest
  satisfaction and business performance.

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