Waiter / Waitress

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Key Duties &
Responsibilities

Anantara The Palm employees always
find new ways to look after the business, their guests, and their colleagues.
Within this, the key responsibilities for this position
are:

• Work collaboratively with colleagues across all
  departments to ensure timely service delivery and a smooth, efficient
  operation.
• Deliver exceptional guest service by following
  Anantara standards, hotel policies, and Standard Operating Procedures
  (SOPs).
• Maintain professional grooming, personal
  presentation, and workplace discipline in line with brand
  standards.
• Maintain a thorough knowledge of hotel
  facilities, services, and offerings to confidently assist guests and respond
  to enquiries.
• Ensure assigned stations are kept clean,
  organised, and maintained according to operational standards at all
  times.
• Demonstrate full knowledge of menus, food
  and beverage offerings, and service procedures to provide accurate information
  to guests.
• Operate Point of Sale (POS) systems correctly
  and follow all required procedures for order processing and service
  transactions.
• Ensure guest privacy and security standards
  are strictly maintained, particularly when entering guest rooms for Room Service
  deliveries.
• Follow all health, safety, and security
  procedures to maintain a safe working environment for guests
  and colleagues.
• Complete Room Service duties efficiently,
  including monitoring corridors, collecting used trays, and maintaining
  cleanliness of service areas.
• Assist with tray breakdown
  and cleaning procedures, ensuring all equipment, condiments, and service items
  are properly managed and replenished.
• Participate actively
  in training sessions and team meetings to continuously develop professional
  skills and enhance guest satisfaction.
• Respond positively
  to reasonable requests from supervisors and managers to support operational
  requirements and deliver outstanding guest
  experiences.

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