Hotel Manager

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Key Responsibilities
Operational Leadership
•
Provide strategic and operational leadership across all resort departments,
including Front Office, Housekeeping, Food & Beverage, Culinary, Spa,
Engineering, Security, Guest Services, and Villa Host.
• Ensure seamless
day-to-day operations while maintaining the highest standards of luxury
hospitality and personalized guest experiences.
• Lead daily operational
briefings and coordinate effective communication between departments.
•
Ensure compliance with Anantara brand standards, operating procedures,
and quality assurance requirements.
• Drive continuous improvement
initiatives that enhance operational efficiency and guest satisfaction. />Guest Experience
• Champion a culture of exceptional, intuitive,
and personalized service throughout the resort.
• Build strong
relationships with guests, particularly VIPs, repeat guests, and high-profile
clientele.
• Personally manage complex guest concerns and ensure timely
resolution of service recovery situations.
• Monitor guest feedback, online
reviews, and satisfaction metrics to identify opportunities for improvement. />• Create memorable experiences that reinforce guest loyalty and brand
advocacy.
Financial & Business Performance
• Support the Cluster
General Manager in achieving financial targets, including revenue,
profitability, productivity, and cost control objectives.
• Monitor
departmental performance against budgets and key performance indicators.
•
Identify opportunities to improve operational efficiencies while preserving
the luxury guest experience.
• Collaborate with the Commercial and Revenue
teams to support occupancy, ADR, RevPAR, and revenue growth.
• Ensure
effective control of operating expenses, inventory, and labour costs. />People Leadership
• Inspire, coach, and develop department heads
and operational teams.
• Foster a positive, inclusive, and high-performance
workplace culture.
• Support succession planning, talent development,
and employee engagement initiatives.
• Conduct regular performance reviews
and provide ongoing coaching and feedback.
• Promote compliance
with company policies, health and safety standards, and employment
legislation.
Quality Assurance & Brand Standards
• Ensure all
departments consistently meet or exceed Anantara luxury brand standards.
•
Conduct regular operational audits and quality inspections.
• Implement
corrective action plans where service or operational standards require
improvement.
• Support sustainability initiatives and responsible tourism
practices aligned with company objectives.
Health, Safety &
Compliance
• Ensure compliance with health, safety, fire, hygiene,
environmental, and security standards.
• Lead emergency response planning
and crisis management when required.
• Maintain compliance with local
regulations, licensing requirements, and company policies.
Strategic
Planning
• Support the Cluster General Manager in developing annual
business plans and operational strategies.
• Contribute to capital
expenditure planning and property improvement initiatives.
• Identify
emerging trends and recommend innovative approaches to enhance the guest
experience and operational performance. />________________________________________
Key Performance Indicators
(KPIs)
• Guest Satisfaction
• Online reputation scores
• Luxury
quality assurance audit results
• Employee engagement and retention
•
Departmental productivity
• Operating profit performance
• Labour cost
management
• Service recovery effectiveness
• Health and safety
compliance
• Achievement of operational budgets />________________________________________
Qualifications
•
Bachelor's degree in Hospitality Management, Business Administration, or
a related discipline.
• Minimum 8–10 years of progressive luxury hotel
operations experience.
• At least 3–5 years in a senior operational
leadership role such as Hotel Manager, Executive Assistant Manager, or Director
of Operations within a luxury resort.
• Experience leading multi-department
resort operations in an international luxury hospitality environment.
•
Previous experience with luxury villa resorts or remote island destinations
is highly desirable.
• Experience with international hospitality brands
is preferred.
________________________________________
Skills &
Competencies
• Strong operational leadership
• Luxury guest experience
management
• Financial and commercial acumen
• People leadership
and team development
• Strategic planning and execution
•
Decision-making and problem-solving
• Excellent communication
and interpersonal skills
• Crisis and conflict management
• Quality
assurance and continuous improvement
• Cultural awareness and emotional
intelligence
________________________________________
Language
Requirements
• Fluent English (spoken and written) is essential.
•
Fluency in Russian or German is strongly preferred. />________________________________________
Personal Attributes
•
Passionate about luxury hospitality and personalized service.
• Visible,
approachable, and hands-on leadership style.
• Calm and confident under
pressure.
• Strong attention to detail with a commitment to excellence. />• Highly organized with excellent time management skills.
• Commercially
minded while maintaining an unwavering focus on guest satisfaction.
•
Culturally sensitive and able to build strong relationships with guests and team
members from diverse backgrounds.
• Committed to developing people
and fostering a collaborative team environment. />________________________________________
Working Conditions
• Based
at Anantara Maia Seychelles Villas.
• Flexible schedule, including
weekends, evenings, and public holidays as operational needs require.
•
Expected to maintain a highly visible presence throughout the resort and
be available to support operations outside standard

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