Assistant Outlet Manager

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Key Duties &
Responsibilities

Anantara the Palm team members always
find new ways to look after the business, their guests, and their colleagues.
Within this, the key responsibilities for this position
are:

• Oversee the daily operations of the outlet, ensuring
  exceptional guest experiences, operational efficiency, and profitability in line
  with Anantara standards.
• Support the achievement
  of departmental financial objectives through effective budgeting, revenue
  generation, cost control, and productivity
  management.
• Forecast business levels and plan staffing
  requirements to ensure efficient operations and optimal service
  delivery.
• Partner with the Learning & Development team
  to identify training needs, deliver departmental training, and foster continuous
  learning and development.
• Lead, coach, mentor, and develop
  managers, supervisors, and team members, promoting a high-performance culture
  and effective succession planning.
• Ensure compliance
  with all brand standards, Standard Operating Procedures (SOPs), health, safety,
  hygiene, and sanitation requirements.
• Manage scheduling,
  attendance, and labour costs while maintaining appropriate staffing
  levels.
• Oversee the maintenance and proper use
  of departmental assets, equipment, and facilities, coordinating preventative
  maintenance where required.
• Promote guest loyalty
  programmes and ensure team members actively support brand initiatives to enhance
  the guest experience.
• Foster strong collaboration
  and communication with all hotel departments, particularly Banqueting
  and Events, to ensure seamless service delivery.
• Lead
  by example through a hands-on management style, creating a positive work
  environment and motivating the team to achieve operational
  excellence.

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