Guest Relations Supervisor

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

KEY DUTIES
AND RESPONSIBILITIES

Employees at Anantara Dubai Palm always
find new ways to look after the business, their guests, and their associates.
Within this, the key responsibilities for this position are:

• Oversee
  the daily Guest Relations operations for the Resort & Residences, ensuring
  exceptional service and memorable guest experiences.
• Deliver
  personalized guest service by managing arrivals, departures, VIPs, guest
  preferences, and special requests.
• Handle guest enquiries, feedback,
  complaints, and service recovery promptly to maximize guest satisfaction
  and loyalty.
• Ensure guests receive accurate information regarding resort
  facilities, services, activities, promotions, and local
  attractions.
• Coordinate with Front Office, Concierge, Bell Team,
  Housekeeping, Guest Services Centre, and other departments to ensure seamless
  guest experiences.
• Maintain accurate guest records, Front Office
  documentation, billing, and operational reports in accordance with company
  policies and procedures.
• Lead, coach, train, and mentor the Guest
  Relations team while promoting service excellence and continuous
  development.
• Drive guest engagement by promoting resort facilities, Food
  & Beverage, Spa, Recreation, and other hotel services.
• Ensure
  compliance with hotel standards, policies, health, safety, security,
  and operational procedures.
• Foster a positive and collaborative team
  environment while maintaining a professional image and performing any additional
  duties assigned by management.

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