Villa Host

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

KEY DUTIES
AND RESPONSIBILITIES

Anantara the Palm employees
continuously seek new ways to enhance the guest experience, support
the business, and contribute to their colleagues. The key responsibilities
for this position include:

GENERAL
RESPONSIBILITIES

• Perform all duties in accordance
  with resort Standard Operating Procedures
  and guidelines.
• Support Front Office operations, including
  arrivals, departures, check-in, check-out, and upselling
  opportunities.
• Maintain professional grooming, appearance,
  and conduct at all times.
• Maintain excellent knowledge
  of resort facilities, services, activities, and daily guest
  movements.
• Anticipate and respond to guest requests,
  complaints, and preferences to ensure exceptional
  experiences.
• Maintain accurate communication through daily
  briefings, logbooks, and shift handovers.
• Follow all
  health, safety, and security procedures and report any hazards
  immediately.
• Support new initiatives focused on improving
  guest satisfaction.

VILLA GUEST
EXPERIENCE

• Proactively contact guests prior
  to arrival to gather preferences and personalize their
  stay.
• Prepare villas, pantries, amenities, minibar,
  and private cellar according to guest preferences
  and standards.
• Review guest profiles and history to ensure
  personalized service for arrivals.
• Welcome guests upon
  arrival, facilitate in-villa check-in, provide villa orientation, and explain
  resort facilities.
• Coordinate guest requests with relevant
  departments and ensure timely follow-up.
• Provide
  personalized services including dining recommendations, excursions, shopping
  assistance, laundry services, and special
  arrangements.
• Maintain knowledge of food, beverage,
  and wine offerings to assist guests effectively.
• Ensure
  daily villa services, including housekeeping requests, turndown, amenities,
  and special arrangements, are completed according to guest
  preferences.

DEPARTURE &
FOLLOW-UP

• Explain departure procedures, coordinate
  luggage arrangements, and facilitate in-villa
  check-out.
• Ensure all guest belongings, minibar charges,
  and villa checks are completed prior to departure.
• Follow
  up on guest feedback and ensure concerns are addressed
  appropriately.

TEAM
RESPONSIBILITIES

• Attend all required training,
  meetings, and briefings to enhance skills
  and knowledge.
• Maintain positive working relationships
  with all departments and colleagues.
• Promote teamwork,
  professionalism, and a positive image of the resort
  and company.

Not the right fit?

Set up email alerts as new job postings become available that meet your
interest!