Job Location:
Anantara The Palm Dubai
Resort


Anantara Hotels & Resorts is a global luxury
hotel and resort brand rooted in Thai culture, with an intrinsic sense
of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’,
our spirit embodies freedom, movement, and harmony. We believe every journey
should leave a lasting impression — for our guests and for our people.
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Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.
Please note that this
is not an exhaustive list of everything that needs to be done. Anantara team
members always find new ways to look after the business, their guests, and their
team members.
Within this, the key responsibilities for this position are:
- Welcome
and bid fond farewell to all guests upon arrival at the resort in a traditional
manner as stipulated in the operating procedures.
- Assist guest
in resort activity enquiries/requests.
- Ensure that established
levels of guest service are maintained at all times within the reception
area.
- Actively elicit guest feedback and preferences, regarding
resort services and ensures action is initiated on the same to maximize guest
satisfaction.
- Ensures guest errands are executed
as directed.
- Ensure sufficient stocking of welcome beverage,
refresh towels and special departure expressions
are maintained.
- Coordinate transportation for guests
in collaboration with the Boat Captains, Bell Captain and Bell Boys including
buggy, sea plane and airport transfers.
- Handle difficult
situations effectively following resort policies
and procedures.
- Perform all duties and responsibilities in
a timely and efficient manner in accordance with established Resort’s Policies
& Procedures to achieve the overall objectives of
this position.
- Communicate promptly and efficiently guest
complaints and compliments to the Front Office Manager / Duty Manager / Guest
Relations Supervisor.
- Keep the immediate Manager / Supervisor
promptly and fully informed of all problems or unusual matters
of significance.
- Ensure safety and security of guests’
belongings.
- Adhere to all organizational policies
and standards.
- Actively participate in upselling Spa, Food
and Beverage outlets and excursions.
- Attend behavioral
and vocational training in own and related work areas, to enhance skills
and develop multi-functionality.
- Ensure that all fellow team
members follow safety rules and operating procedures.
- Is aware
of all house rules and assists in enforcing them on team
members.
- Always conduct herself in such a manner so as
to encourage all fellow team members to do likewise.
- Maintain
a favorable working relationship with all other company team members to foster
and promote a cooperative and harmonious working
climate.
- Project at all times, a favorable image of
the company, resort and department.
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