Guest Service Agent

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Job
Responsibilities

• Deliver warm, genuine, and personalised service
  that exceeds guest expectations at every interaction.
• Create memorable
  arrival and departure experiences by providing seamless and efficient check-in
  and check-out services.
• Anticipate guest needs and proactively offer
  thoughtful solutions before being requested.
• Build meaningful
  relationships with guests by recognising preferences, remembering special
  occasions, and providing personalised recommendations.
• Handle guest
  feedback, concerns, and complaints professionally, ensuring timely recovery
  and complete guest satisfaction.
• Promote a "Guest First" culture
  and consistently achieve high guest satisfaction
  scores.

Qualifications

• Bachelor's Degree
  or Diploma in Hospitality Management, Tourism, Business Administration, or
  a related field.
• Minimum 1–2 years of Front Office experience in
  an international or luxury hotel is preferred.
• Fresh graduates
  with excellent service attitudes and strong communication skills are encouraged
  to apply.
• Experience with Opera PMS/Opera Cloud or similar Property
  Management Systems is an advantage.
• Excellent command of spoken
  and written English; additional languages are highly desirable.
• Strong
  interpersonal, communication, and problem-solving skills.
• Ability
  to remain calm and professional in a fast-paced environment.
• Flexible
  to work rotating shifts, weekends, and public holidays.

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