Rooms Controller / Guest Service Supervisor

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

KEY DUTIES
AND RESPONSIBILITIES

Anantara the Palm team members
are expected to support the business, guests, and colleagues whenever
required.

• Deliver prompt, courteous, and professional service
  to ensure a high level of guest satisfaction.
• Assist guests
  with enquiries, resort activities, special requests, and local
  information.
• Coordinate room assignments, arrivals, departures, VIP
  arrangements, and special requests with Housekeeping and other
  departments.
• Monitor room availability, room status, and guest movements
  to ensure efficient room allocation and smooth operations.
• Support
  the Front Office team during busy periods, including guest registration
  and check-out.
• Proactively follow up on guest requests, feedback,
  complaints, and compliments, ensuring timely resolution
  and communication.
• Maintain effective communication with all departments
  to ensure seamless guest service.
• Ensure the accuracy of guest records,
  reports, and operational procedures, including Guest Service
  Questionnaires.
• Handle challenging situations professionally in line
  with resort policies and procedures.
• Safeguard guests' belongings
  and ensure compliance with all safety, security, and company
  policies.
• Maintain a clean and organized work area while projecting
  a professional image at all times.
• Participate in training
  and contribute to a positive, cooperative, and service-oriented team
  environment.
• Perform any other duties assigned by management to support
  the operational needs of the resort.

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