Guest Relations Officer

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Key Duties &
Responsibilities

Team members at Anantara Dubai Palm
always find new ways to look after the business, their guests and team members.
Within this, the key responsibilities for this position are:

• Deliver
  exceptional, personalized guest service by ensuring a warm welcome, efficient
  check-in/check-out, and prompt assistance throughout the guest
  stay.
• Respond to guest enquiries, requests, feedback, and complaints
  professionally, ensuring timely resolution and high levels of guest
  satisfaction.
• Provide accurate information on resort facilities,
  services, activities, promotions, and local attractions while promoting hotel
  outlets and experiences.
• Coordinate with Concierge, Bell Team,
  Housekeeping, Guest Services Centre, and other departments to ensure seamless
  guest experiences.
• Prepare and maintain accurate guest records, billing,
  cashiering transactions, and Front Office documentation in accordance
  with company policies and procedures.
• Ensure all Front Office operations
  comply with hotel standards, service procedures, health, safety, and security
  requirements.
• Monitor guest arrivals, departures, VIPs, and special
  requests to ensure personalized service and operational
  efficiency.
• Participate in training and continuously develop product
  knowledge, operational skills, and service excellence.
• Foster positive
  working relationships with colleagues while maintaining a professional
  appearance and representing the resort in accordance with company
  standards.
• Perform any other duties assigned by management to support
  the efficient operation of the Front Office and achieve departmental
  objectives.

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