Job Location:
Anantara The Palm Dubai
Resort


Anantara Hotels & Resorts is a global luxury
hotel and resort brand rooted in Thai culture, with an intrinsic sense
of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’,
our spirit embodies freedom, movement, and harmony. We believe every journey
should leave a lasting impression — for our guests and for our people.
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Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.
KEY DUTIES
AND RESPONSIBILITIES
Anantara the Palm team
members continuously seek new ways to enhance the guest experience, support
the business, and contribute to the team. The key responsibilities for
this position include:
- Anticipate and respond to guest
needs, requests, and inquiries in a professional and attentive
manner. - Maintain excellent knowledge of resort facilities,
services, outlets, promotions, and other Anantara
properties. - Deliver exceptional guest service and ensure
all guest concerns and feedback are handled promptly
and effectively. - Take ownership of guest experiences
and proactively provide solutions to exceed
expectations. - Ensure all financial transactions
and operational procedures are handled according to resort standards
and policies. - Maintain accurate communication and handovers
between shifts and departments. - Coordinate with Concierge,
transportation teams, and other departments to ensure seamless guest
services. - Recognize repeat guests and VIPs and ensure
personalized service is provided. - Keep Front Office Manager
informed of guest feedback, incidents, and operational
matters. - Attend daily briefings, training sessions,
and resort events to enhance professional skills. - Develop
positive working relationships with all departments and external
partners. - Maintain professional grooming, conduct,
and service standards at all times. - Follow all resort
policies, procedures, and local regulations related to safety, security,
and compliance. - Act as a team player, support colleagues,
and adapt positively to new procedures
and initiatives.
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