Hostess

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

KEY DUTIES
AND RESPONSIBILITIES

Anantara the Palm employees always
find new ways to look after the business, their guests, and their colleagues.
Within this, the key responsibilities for this position are:

• To work
  as a team with colleagues, to ensure timely service and a smooth-running
  operation.
• To understand and adhere to all hotel policies and Standard
  Operating Procedures with regard to guest service, how to run the operation,
  and personal discipline and grooming.
• To perform every guest interaction
  in a friendly and welcoming manner
• To maintain professional telephone
  etiquette and a perfect understanding of reservation’s policies
  and procedures.
• To be completely familiar with the services offered
  in the restaurant and throughout the hotel.
• To greet and seat guests
  in the restaurant in a warm and friendly manner and set the tone of welcoming
  hospitality that will continue during the entire guest experience.
• To
  ensure that the front or the restaurant is always covered, and that the entrance
  to the restaurant is as welcoming and attractive as possible.
• To check
  each table to ensure that it is clean and fully set up before any guests
  are seated at the table.
• To check with guests to get feedback on
  the quality of their experience.
  
  Share any problems that arise with outlet managers but try to take care of
  the problem at once.
• Pitch in and help in service whenever the need
  arises
• Work with the Cashier and relieve Cashiers
  on break

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