Job Description
Job Description Respond promptly and courteously to all reservation inquiries
via phone, email, and online channels. Process new bookings, modifications,
and cancellations accurately in the reservation system. Ensure all information
is recorded correctly, including guest details, special requests, and payment
information. Promote hotel facilities and upsell room categories and packages
to maximize revenue. Maintain strong product knowledge of the hotel, room types,
rates, and promotions.
Handle guest inquiries and complaints professionally, ensuring satisfaction
and resolution. Coordinate with the Front Office, Sales, and Revenue departments
to ensure smooth guest experiences. Follow up on tentative and group bookings,
ensuring conversion and accuracy. Prepare daily reservation reports and assist
in updating occupancy forecasts. Maintain confidentiality of guest information
and adhere to company policies and procedures.
Qualifications Diploma or Bachelorâs degree in Hospitality, Business, or
a related field. Previous experience in a reservations or customer service role,
preferably in the hospitality industry. Proficiency in hotel reservation systems
(e.g., Opera, Fidelio, or similar PMS). Excellent communication skills
in English (Arabic is a plus). Strong organizational and multitasking abilities.
Customer-oriented attitude with a focus on problem-solving. Ability to work
under pressure and handle multiple tasks simultaneously. Attention to detail
and accuracy in data entry.
Radisson Blu is one of the world's leading full-service hotel companies, with over 420 hotels in 73 countries and regions.
