IT Digital Application Support Engineer – Web & Mobile Platforms

Company Description Radisson Hotel Group is one of the world's largest hotel
groups with ten distinctive hotel brands, and more than 1,500 hotels
in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment
and opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.

Job Description The Digital Application Support Engineer ensures stability,
performance, and continuous improvement of Radisson’s brand web and mobile
applications. This role focuses on technical operations, incident resolution,
platform monitoring, and support process optimization as part of the Site
reliability Team, working closely with Observability and DevOps team, internal
teams and external partners to maintain reliable digital services for our
stakeholders. Role purpose: 1. Application operations & support • Monitor
the health, performance, and availability of web and mobile applications. •
Troubleshoot and coordinate application issues. • Perform root cause analysis
and implement corrective actions end-to-end with our development teams. •
Ensure proper ticket triage, routing, and escalation across L1/L2/L3 teams. •
Maintain operational runbooks, knowledge base articles, and support
documentation. 2. Incident & Problem Management • Lead incident response
for application outages or degraded performance. • Coordinate cross-functional
teams to restore service quickly. • Document incidents, follow up
on post-mortems, and drive long-term fixes. • Communicate incident status,
impact, and recovery progress to stakeholders. 3.

Platform monitoring & automation • Improve monitoring dashboards, alerting
rules, and automated checks. • Identify opportunities to automate repetitive
support tasks. • Enhance reporting tools for KPIs, SLAs, and operational
trends. 4. Stakeholder support & communication • Serve as a technical point
of contact for digital stakeholders. • Translate functional issues into
technical actions and vice versa. • Provide regular updates on platform
stability, performance, and ongoing improvements. Qualifications Location: •
Madrid. Language skills: • Professional English proficiency (spoken
and written) is required. Must-have experience: • 2–3 years of experience
in application support, service operations, or technical support engineering.
• Strong troubleshooting skills across web and mobile application stacks. •
Experience with incident management, problem management, and RCA. •
Familiarity with monitoring tools (e.g.

Dynatrace, Grafana, New Relic). • Vendor and partner coordination experience.
• Strong analytical and reporting capabilities. • Proven track record
supporting complex digital platforms with SLAs/KPIs. Highly desirable
experience: • Experience supporting enterprise-scale web and mobile
applications. • Exposure to cloud environments (Azure, AWS, GCP). •
Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies. •
Hospitality industry experience. • Experience working in multicultural
environments. Travel requirements: • Up to 20% travel. Soft skills: •
Excellent communication (technical and non-technical) • Strong stakeholder
management • Customer-centric mindset • High attention to detail
and analytical rigor • Ability to work in fast-paced, matrixed environments
Minimum education: • University Degree in Computer Science, Engineering,
or related field • Cloud, agile and/or DevOps certifications are valuable.
The description of functions is merely indicative and not exhaustive.

Accordingly, the employee shall perform any other duties inherent to the labour
position and their professional group, in accordance with the company's
directives. Additional Information Why Join Radisson Hotel Group? Live the Magic
of Hospitality - Be part of a team that creates exceptional experiences
and memorable moments every day. Let your Yes I Can! spirit shine as you bring
hospitality to life. Build a Great Career - No matter your background
or experience, we invest in your growth, learning, and career
development—helping you reach your full potential. Experience the Team Spirit
- Join a workplace that’s inclusive, fun, and meaningful.

We celebrate diversity, support one another and foster a sense of belonging
through our Employee Resource Groups and inclusion initiatives. Lead with Your
Ambition - Your ideas, passion and drive matter! We empower you to make
a difference—in hospitality, your community and beyond. Enjoy Global & Local
Perks - No matter where you’re located, you’ll enjoy exclusive global
benefits - like special hotel rates for you and your loved ones at our hotels
worldwide. Plus, you’ll have access to local perks and rewards tailored
to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500
Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends &
Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more Join
us in shaping the future of hospitality! If you’re ready to bring your talent,
energy, and passion, we’d love to hear from you. Apply now and let’s make
every moment matter. We welcome applicants from all backgrounds, abilities,
and experiences. If you need any adjustments during the application process,
please let us know.