Asst Manager - Learning & Development

Company Description Radisson Hotel Group is one of the world's largest hotel
groups with ten distinctive hotel brands, and more than 1,500 hotels
in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment
and opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.

Job Description To establish a framework for managing the developmental process
of employees as their careers unfold. Emphasizes on the transition of the role
of Learning & Development Manager from that of an administrative and support
function to that of a “Business Partner” impacting favorably towards various
parameters of business results. To achieve the same, the conscious keepers
of “Quality” at the hotels must closely partner with operations
to effectively understand and contribute towards performance metrics and focus
on overall service experiences impacting NPS, QPR and Employee Engagement
Scores. Learning interventions must be defined too keeping in mind specific
development needs on the shop floor derived from guest feedback as well as
from the PADP process. Â Â FUNCTIONAL ROLE Â Participates in development
of talent development strategies which are aligned with overall business
objectives of the Hotel Develops & implements strategies for hotel / departments
Monitors status regularly and adjusts strategies as appropriate Develops &
implements training plans which are aligned with hotel’s business strategies Â
  Keeps Yes I Can! & 100% guest satisfaction alive within the hotel
by facilitating learning and follow-ups on an ongoing basis Analyses guest
feedback results frequently and identifies trends Conducts brand service
training / refresher sessions Partners with HODs / Departmental Trainers
to develop strategies for keeping Yes I Can! alive within the respective
functions. Provides all new employees with a comprehensive induction program
as part of the First 30 Days with Brand program to enable them to be orientated
and efficiently productive from commencement  Creates a work environment
aligned with Brand’s promise by conducting behavioural / management skills
training on a regular basis Conducts soft skills training and follows-up
with participants to assess utilisation of new skills.

Ensures that employees attend all compliance training as scheduled; maintains
and reviews tracking system regularly  Creates 100% guest satisfaction
by providing the Yes I Can! experience through performance that demonstrates
the standards of genuine hospitality and exceeding guest expectations. Provides
employees with the training and resources they need to maximize employee
engagement and deliver Yes I Can! service and teamwork Gives personal attention,
takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when
resolving guest problems Provides Yes I Can! genuine hospitality and teamwork
on an ongoing basis Assumes the responsibility to notice when the guest is
not satisfied and uses their best judgment as to when it is appropriate to use
the 100% Guest Satisfaction Performs other duties required to provide
the service brand behaviour and genuine hospitality  Adheres to hotel policies
and procedures: Keeps immediate Supervisor promptly and fully informed of all
problems or unusual matters of significance Performs all duties
and responsibilities in a timely and efficient manner in accordance
with established company policies and procedures to achieve the overall
objective of this position Maintains a favourable working relationship with all
other hotel employees to foster and promote a co-operative and harmonious
working environment At all times projects a favourable image of the hotel to
the public Qualifications Minimum of three years’ progressive operations /
functional experience at managerial level. Bachelors degree preferred,
certificate in related field required An effective departmental Trainer
Collaborate effectively with other hotel employees and managers to ensure
teamwork Able to effectively conduct learning and development activities
Experience in managing brand standards Able to collaborate effectively
with hotel employees and HODs / managers to ensure teamwork Strong verbal /
written communication skills and interpersonal effectiveness Pleasant
personality Additional Information Why Join Radisson Hotel Group? Live the Magic
of Hospitality - Be part of a team that creates exceptional experiences
and memorable moments  every day. Let your Yes I Can!  spirit shine as
you bring hospitality to life. Build a Great Career - No matter your
background or experience, we invest in your growth, learning, and careerÂ
development —helping you reach your full potential. Experience the Team
Spirit - Join a workplace that’s inclusive, fun, and meaningful .
We celebrate diversity, support one another and foster a sense of belonging
through our Employee Resource Groups and inclusion initiatives . Lead with Your
Ambition - Your ideas, passion and drive matter!

We empower you to make a difference —in hospitality, your communityÂ
and beyond. Enjoy Global & Local Perks - No matter where you’re located,Â
you’ll enjoy exclusive global benefits - like special hotel rates for you
and your loved ones at our hotels worldwide. Plus, you’ll have access
to local perks and rewards tailored to your country, making your experience
even more rewarding! Enjoy benefits such as - up to 53% off your stay as a Team
Member at over 1,500 Radisson Hotels worldwide Guaranteed minimum of 30% off
for your Friends & Family Exclusive Discounts on Breakfast, Food & Beverage, Spa
and more Join us in shaping the future of hospitality!  If you’re ready toÂ
bring your talent, energy, and passion , we’d love to hear from you. Â
Apply now and let’s make every moment matter.   We welcome applicants
from all backgrounds, abilities, and experiences . If you need any adjustments
during the application process, please let us know.