Reservation Executive

Company Description Radisson Hotel Group is one of the world's largest hotel
groups with ten distinctive hotel brands, and more than 1,500 hotels
in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment
and opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.

Job Description Assists the Reservations Manager in implementing strategies
which support the overall objectives of the hotel. Controls hotel availability
to allow for the maximising of rate and occupancy and supervises the Reservation
Department in the absence of the Reservations Manager. Â General
and Administration Assists Reservation Manager in operation and management
of the Reservation Team. Increases average rate by training employees in sales
techniques on a regular basis. Ensures the accuracy of all future reservations.
Communicates with the Accounts Department to ensure credit has been established
by companies wishing to charge back costs to their company.

Records and Pre-blocks all specials requests, suites or VIP accommodations
accurately. Controls group room block assignments by adhering to group cut-off
dates. Keeps Sales Department informed of group bookings status. Maintains
accurate room rate control and availability status. Communicates with
the Accounts Department to ensure credit has been established by companies
wishing to charge back costs to their company. Â Receives and processes incoming
customer reservations: Greets customer and finds out what they would like
to book and when.

Offers alternative room types, rates and packages to the customer. Records
reservation information accurately. Identifies commissionable reservations
and secures required information. Records and processes deposit and billing
information. Files all reservations to facilitate easy referral.

Maintains the correspondence file by date of arrival. Communicates with
the Accounts Department to ensure credit has been established by companies
wishing to charge back costs to their company. Maximise occupancy and average
rate by offering a variety of rates and promotional packages helping to maintain
accurate occupancy forecasts: Utilise suggestive selling techniques
as appropriate. Adhere to rate control procedures based on availability
and forecasted occupancy. Inform Executive of potential sell out dates so rate
restrictions can be adhered to.

Record requests for special accommodation and suites. Ensure all reservations
are responded to within 24 hours. Pass on all possible sales leads to relevant
departments. Provides feedback to Reservations Manager on ways to increase sales
and suggestions for improvement and enhancement to departmental systems.
Demonstrates a working knowledge of all services and facilities of the hotel
and community to promote hotel and effectively assist hotel guests.

Keeps abreast of daily activities – banquets, guest activity programs,
promotions. Creates 100% guest satisfaction by providing the Yes I
Can! experience through performance that demonstrates the standards of, genuine
hospitality and exceeding guest expectations Gives personal attention, takes
personal responsibility and uses teamwork when providing guest service Listens,
apologizes with empathy, finds a solution and follows through when resolving
guest problems Provides Yes I Can! genuine hospitality and teamwork on
an ongoing basis Assumes the responsibility to notice when the guest is
not satisfied and uses their best judgment as to when it is appropriate to use
the 100% Guest Satisfaction Performs other duties required to provide
the service brand behavior and genuine hospitality Adheres to hotel policies
and procedures: Attends work on time and as scheduled. Follows hotel grooming,
hygiene and dress standards. Minimise safety hazards by following all safety
rules and procedures. Keeps immediate manager promptly and fully informed of all
problems or unusual matters of significance.

Qualifications Diploma/Degree in hotel management Additional Information Why
Join Radisson Hotel Group? Live the Magic of Hospitality -Â Be part of a team
that creates exceptional experiences and memorable moments  every day. Let
your Yes I Can!  spirit shine as you bring hospitality to life. Build
a Great Career -Â No matter your background or experience, we invest in yourÂ
growth, learning, and career development —helping you reach your full
potential. Experience the Team Spirit - Join a workplace that’s inclusive,
fun, and meaningful . We celebrate diversity, support one another and foster
a sense of belonging through our Employee Resource Groups and inclusion
initiatives . Lead with Your Ambition - Your ideas, passion and drive matter!
We empower you to make a difference —in hospitality, your communityÂ
and beyond. Enjoy Global & Local Perks - No matter where you’re located,Â
you’ll enjoy exclusive global benefits - like special hotel rates for you
and your loved ones at our hotels worldwide.

Plus, you’ll have access to local perks and rewards tailored to your
country, making your experience even more rewarding! Enjoy benefits such as -
up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family Exclusive Discounts
on Breakfast, Food & Beverage, Spa and more Join us in shaping the future
of hospitality!  If you’re ready to bring your talent, energy, and passion
, we’d love to hear from you.  Apply now and let’s make every moment
matter.   We welcome applicants from all backgrounds, abilities,
and experiences . If you need any adjustments during the application process,
please let us know.