Job Description
Company Description Radisson Hotel Group is one of the world's largest hotel
groups with ten distinctive hotel brands, and more than 1,500 hotels
in operation and under development in 95+ countries. The Groupâs overarching
brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment
and opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
Job Description As the Executive Housekeeper you bring an unparalleled
commitment to excellence, a detail-driven approach and a genuine passion
for maintaining an impeccable guest experience to our dynamic Housekeeping Team.
Lead and manage the housekeeping team, ensuring flawless cleanliness,
orderliness and presentation throughout the resort, driven by daily
walk-throughs and quality checks. Establish and maintain the highest hygiene
and quality standards in all guest rooms, public areas and back-of-house spaces,
including proper usage, labelling and training around chemicals and cleaning
supplies. Work closely with the Front Office Manager on room availability
and the Chief Engineer on room maintenance, ensuring seamless guest experiences
across departments. Develop schedules, allocate tasks, and oversee budget
and inventory management of cleaning supplies, linen and uniforms, in line
with hotel financial forecasts and labour standards.
Train, motivate and inspire your team through ongoing coaching, technical
and safety training, and clear performance feedback that upholds our luxury
service standards. Monitor guest feedback and service scores, resolving concerns
with empathy and continuously improving housekeeping operations. Ensure
compliance with health and safety regulations, including statutory requirements,
pest eradication protocols and staff training on hazardous supplies.
Qualifications Proficient in all Housekeeping procedures, with strong
operational and technical knowledge to be a resource when needed. A proven track
record in a similar role, with a minimum of 5 years' departmental leadership
experience managing a large team within a quality environment and/or with
a demonstrated focus on exceptional guest service.
Previous Laundry management experience, with the operational versatility
to oversee multiple functions at once. Commercially aware, with excellent
organisational skills and the ability to juggle several operations in parallel.
Driven and ambitious to inspire the team to consistently deliver and exceed
service standards. Clear thinker with excellent communication and interpersonal
abilities. Strong working knowledge of PMS (Opera preferred) and Microsoft
Office applications.
Tertiary qualified, with certification in OHS, First Aid and Chemical Handling
will be preferred. Flexibility to work varying schedules, including holidays,
weekends and alternate shifts. Additional Information Why Join Radisson Hotel
Group? Live the Magic of Hospitality -Â Be part of a team that createsÂ
exceptional experiences and memorable moments  every day. Let your Yes I
Can!  spirit shine as you bring hospitality to life. Build a Great Career -Â
No matter your background or experience, we invest in your growth, learning,
and career development âhelping you reach your full potential. Experience
the Team Spirit - Join a workplace thatâs inclusive, fun, and meaningful .
We celebrate diversity, support one another and foster a sense of belonging
through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower
you to make a difference âin hospitality, your community and beyond. Enjoy
Global & Local Perks - No matter where youâre located, youâll enjoy
exclusive global benefits - like special hotel rates for you and your loved ones
at our hotels worldwide. Plus, youâll have access to local perksÂ
and rewards tailored to your country, making your experience even more
rewarding! Enjoy benefits such as - up to 53% off your stay as a Team Member
at over 1,500 Radisson Hotels worldwide Guaranteed minimum of 30% off for your
Friends & Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality!  If youâre ready to bring
your talent, energy, and passion , weâd love to hear from you.  Apply now
and letâs make every moment matter.   We welcome applicants from allÂ
backgrounds, abilities, and experiences . If you need any adjustments during
the application process, please let us know.