Duty Manager

Company Description Radisson Hotel Group is one of the world's largest hotel
groups with ten distinctive hotel brands, and more than 1,500 hotels
in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment
and opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.

Job Description Is making every moment matter your true passion? Join us
At Radisson Hotel Group, where delivering memorable moments is not just a skill
but a heartfelt commitment. Ready to turn every check-in and check-out into
an unforgettable experience? We are currently seeking a Duty Manager to join
our vibrant team. At Radisson Hotel Group, we are in search of individuals
who go beyond the resume – those with character, skills, talents, and
a passion for creating memorable experiences.

As the Duty Manager , you bring an unmatched level of dedication, a focus
on delivering exceptional service, and a genuine passion for creating positive
guest experiences to our dynamic Front Office Team. Our Duty Managers love
the hustle and bustle of life! It’s not just about check-in and check-out.
It’s about everything in-between: Lead the Front Office experience Manage
the operation of the front office during your shift, creating the all-important
first impression guests remember. Supervise and coach the team on the floor,
ensuring standard operating procedures are followed and stepping in
with hands-on guidance when things need to get back on track.

Prepare reports that inform decision-making and keep the hotel ahead of upcoming
business. Work closely with Sales, Food & Beverage, and Housekeeping to prepare
for group arrivals, events and activities, and ensure smooth handovers between
shifts. Champion the guest journey Proactively assign and queue rooms so guests
are welcomed with minimal wait, working hand-in-hand with Housekeeping to get
rooms arrival-ready. Personally greet any guest facing a wait, apologise
on behalf of the hotel, and look after their comfort, including offering
complimentary refreshments or lunch in line with our waiting-time guidelines.
Verify that every arrival is checked in correctly, registration forms
are accurate, and guest profiles (contact details, birthdate, accompanying
guests) are complete and correct.

Confirm reservation details, rates and inclusions, match what guests
were promised. Deliver service recovery that matters Be the first responder
to any issue during arrival or departure: meet the guest in person, apologise,
resolve the problem, and follow through with genuine service recovery. Take full
ownership of guest complaints from start to finish, collaborating across
departments and offering appropriate compensation, with permission
from AFOM/FOM/HM. Document every issue using the 5 W's (What, When, Where,
Who, How) and the action taken to remedy it. Personally attend to cleanliness
or maintenance concerns reported in-room, apologise face-to-face, and see
resolution through.

Be a visible leader Step in for the Guest Relations Manager to welcome VIPs
and stay visibly connected with guests, logging every interaction in OPERA.
Handle emergencies and guest or employee accidents, coordinating the right
departments and keeping management informed. Remain on call for systems issues,
liaising with IT as needed. Guide and develop the team – orienting new
colleagues, assigning work, and giving performance feedback alongside Heads
of Department. Handle sensitive matters, such as guest theft claims,
with empathy and by the book, always following through until the guest
is satisfied.

Qualifications Exceptional customer service: 3–5 years' experience in Front
Office or Rooms Division at a 4- or 5-star property, with a track record
of handling complaints and service recovery at a luxury level. Communication
skills: Clear, confident communication with guests, staff and other departments,
with strong cultural sensitivity. Leadership abilities: Experience supervising
and motivating front desk staff, ideally in a supervisory or acting Duty Manager
role. Organizational skills: Able to multi-task and prioritize in a fast-paced
environment, including VIP arrivals and high-occupancy periods. Problem-solving
skills: Confident resolving front desk issues with good judgment and emotional
intelligence.

Knowledge of front desk operations: Solid grasp of check-in/check-out,
reservations and billing, with sound knowledge of PMS systems, with prior Opera
experience being essential. Adaptability: Flexible with priorities
and comfortable working rotational shifts, including weekends and public
holidays. Education: Diploma or Degree in Hotel Management, Tourism, or related
field is an advantage. Additional Information Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional
experiences and memorable moments  every day. Let your Yes I Can!  spiritÂ
shine as you bring hospitality to life. Build a Great Career - No matter your
background or experience, we invest in your growth, learning, and careerÂ
development —helping you reach your full potential. Experience the Team
Spirit - Join a workplace that’s inclusive, fun, and meaningful .

We celebrate diversity, support one another and foster a sense of belonging
through our Employee Resource Groups and inclusion initiatives . Lead with Your
Ambition - Your ideas, passion and drive matter! We empower you to make
a difference —in hospitality, your community and beyond. Enjoy Global &
Local Perks - No matter where you’re located, you’ll enjoy exclusive
global benefits - like special hotel rates for you and your loved ones at our
hotels worldwide. Plus, you’ll have access to local perks and rewards
tailored to your country, making your experience even more rewarding! Enjoy
benefits such as - up to 53% off your stay as a Team Member at over 1,500
Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends &
Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more Join
us in shaping the future of hospitality!  If you’re ready to bring your
talent, energy, and passion , we’d love to hear from you.  Apply now andÂ
let’s make every moment matter.   We welcome applicants from allÂ
backgrounds, abilities, and experiences . If you need any adjustments during
the application process, please let us know.