Cluster Group Consultant – Leisure Desk

Company Description Radisson Hotel Group is one of the world's largest hotel
groups with ten distinctive hotel brands, and more than 1,500 hotels
in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment
and opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter. Job Description A. Primary Focus
of the Function: Focus is on technical expertise and individual contribution
(Individual contribution – the position is focused on technical expertise
rather than people, project or process management) B.

Mission: The Group Consultant (Leisure Desk) supports the strategic plans
and objectives of the Leisure Desk Department. The function should
be supportive, hands-on, methodical and business focused, creating memorable
moments for our guests, taking ownership for assigned activities whilst
collaborating closely with their immediate report and key business partners
to deliver quality results. The role will be responsible for leisure group
enquiries and end-to-end planning for the Nordic leased hotels, setting anÂ
example on how best to sell the portfolio of hotels within the cluster
to achieve the required growth in revenue conversion. The job incumbent acts
as an ambassador for the brand, reflecting the company culture and values. All
work is carried out in accordance with company corporate policies, procedures
and service concepts according to local requirements and regulations. C. Key
Roles and Responsibilities: Ensure all enquiries are answered to RHG standard
within the agreed time frame, where all aspects of the client and guest
experience are delivered to the highest levels, ensuring company standards
are attained and adhered to.

Completing the agreed enquiry process through to signed contract stage, ensuring
that all RHG tools are used to maximize conversion and sales opportunities.
Responsible for doing end-to-end planning for the Nordic leased hotels
and supporting another Club/Cluster when needed. Take the lead on industry
scope, where appropriate, setting an example on industry/event knowhow,
understanding related T&C, contract specific items and/or M&E channel enquiry
process, how best to sell the portfolio of hotels within the cluster to achieve
the required growth in revenue conversion. Participate in the conversion
of inbound and outbound enquiries (where applicable) across all platforms.
Contributing a sales hungry culture within the team to capture all available
opportunities for the Radisson Hotel Group. Proactively always look for new
opportunities and cross sell Takes responsibility for the duties and tasks
assigned to the role, ensuring that all work is carried out in a timely andÂ
professional manner.

Collaborate with colleagues to maximize client and guest satisfaction, deliering
a positive and responsive approach to enquiries and problem resolution. Support
and deliver on the strategies and objectives of the Leisure Desk department
taking ownership for assigned areas of responsibility. Develops and builds own
skills, knowledge and experience at every opportunity within the Leisure desk
and M&E department, which aligns with the culture of growth, development
and performance expected by the company. Collaborates with the Head
of Department and line managers, ensuring that departmental inventory
is maintained, that productivity targets are achieved and performance levels
are attained Build and maintain effective working relationships, communicating
with key stakeholders whilst promoting the company culture and values. Provides
detailed communication lines between the Hotel team, General Managers, Sales
and Revenue Centre for enquiry transition, escalation and any associated
meeting requirements. Attendance as required to properties to establish
and maintain relationships with key members of staff as well as any ad hoc FAM
Trips, client/site visits Ensures adherence to all legislation where due
diligence requirements and best practice activities are planned, delivered
and documented for internal and external audit, performing follow-up
as required.

The description of functions is merely indicative and not exhaustive.

Accordingly, the trainee shall perform any other duties inherent to the labour
position and their professional group, in accordance with the company's
directives. Qualifications Proven experience in hospitality and group, meeting
and events ▪ Ability to adapt to changing service environments Good
at building strong relationships with existing clients and accounts ▪
Creativity to produce a proactive sales culture environment Proactive with
a hands-on approach Passion for the hospitality industry Ability to manage work
ensuring that tasks assigned are delivered Ability to find creative solutions,
offering recommendations Personal integrity, with the ability to work in
an environment that demands excellence Strong communication and listening skills
Good IT skills Experience of using IT Systems on various platforms Ability
to work collaboratively at all levels within the department An open and positive
personality Ability to handle challenging priorities and assignments Â
Additional Information Why Join Radisson Hotel Group? Live the Magic
of Hospitality - Be part of a team that creates exceptional experiences
and memorable moments every day. Let your Yes I Can! spirit shine as you bring
hospitality to life. Build a Great Career - No matter your background
or experience, we invest in your growth, learning, and career
development—helping you reach your full potential. Experience the Team Spirit
- Join a workplace that’s inclusive, fun, and meaningful.

We celebrate diversity, support one another and foster a sense of belonging
through our Employee Resource Groups and inclusion initiatives. Lead with Your
Ambition - Your ideas, passion and drive matter! We empower you to make
a difference—in hospitality, your community and beyond. Enjoy Global & Local
Perks - No matter where you’re located, you’ll enjoy exclusive global
benefits - like special hotel rates for you and your loved ones at our hotels
worldwide. Plus, you’ll have access to local perks and rewards tailored
to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500
Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends &
Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more Join
us in shaping the future of hospitality! If you’re ready to bring your talent,
energy, and passion, we’d love to hear from you. Apply now and let’s make
every moment matter. We welcome applicants from all backgrounds, abilities,
and experiences. If you need any adjustments during the application process,
please let us know.