Reservationist

Company Description Radisson Hotel Group is one of the world's largest hotel
groups with ten distinctive hotel brands, and more than 1,460 hotels
in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment
and opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.

Job Description The Reservationist will be responsible for the strategic
initiatives of the Reservations Department tied to business expansion, growth,
and the necessary cultural evolution to support both. The function should
be supportive, proactive, analytical and entrepreneurial; creating memorable
moments for our guests and fostering an empowered environment for the team
whilst working closely with all key business partners in order to achieve
quality results. The job incumbent acts as an ambassador for the brand,
reflecting the company culture and values. All work is carried out in accordance
with company corporate policies, procedures and service concepts according
to local requirements and regulations. Â Ensure the smooth running of
the reservations department, where all aspects of the guest journey
and experience are delivered to the highest level, ensuring both property
and company standards are attained and adhered to. Working proactively
to maximize guest satisfaction and comfort, delivering a positive and responsive
approach to enquiries and problem resolution.

Develops and implements strategies where key reservations metrics
are identified, communicated and delivered where reports and tracking tools
are effectively maintained in line with defined initiatives & targets.
Effectively manages the life cycle of the team within the department, fostering
a culture of growth, development and performance whilst reflecting promoting
the company culture and values. Prepares and is responsible for the departmental
budget, ensuring that costs and departmental inventory is controlled and
that target productivity and performance levels are attained Build and maintain
effective working relationships with all key stakeholders and partners both
internal and external ensuring all communications/activities are controlled
and undertaken in a timely manner. Review and scrutinize the performance of
the business, providing recommendations that will drive financial performance,
including working with internal and external partners on adhoc projects. Ensures
adherence to all legislation where due diligence requirements and best practice
activities are planned, delivered and documented for internal and external
audit, performing follow-up as required Qualifications Proven experience in
a reservations position, ideally within a hotel environment Ability to adapt
to changing service environments Good leadership skills with a hands-on approach
and lead-by-example work style Commitment to exceptional guest service with
a passion for the hospitality industry Ability to find creative solutions,
offering advice and recommendations Personal integrity, with the ability
to work in an environment that demands excellence Strong communication
and listening skills Ability to work collaboratively across functions
and cultures Skilled with Microsoft Office software, especially in Excel
An open, positive and communicative personality Ability to handle multiple
challenging priorities and assignments Additional Information Why Join Radisson
Hotel Group? Â Live the Magic of Hospitality - Be part of a team that creates
exceptional experiences and memorable moments every day. Let your Yes I
Can! spirit shine as you bring hospitality to life. Build a Great Career -
No matter your background or experience, we invest in your growth, learning,
and career development —helping you reach your full potential. Experience
the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful .

We celebrate diversity, support one another and foster a sense of belonging
through our Employee Resource Groups and inclusion initiatives . Lead with Your
Ambition - Your ideas, passion and drive matter! We empower you to make
a difference —in hospitality, your community and beyond. Enjoy Global & Local
Perks - No matter where you’re located, you’ll enjoy exclusive global
benefits - like special hotel rates for you and your loved ones at our hotels
worldwide. Plus, you’ll have access to local perks and rewards tailored
to your country, making your experience even more rewarding!  Join us
in shaping the future of hospitality! If you’re ready to bring your talent,
energy, and passion , we’d love to hear from you. Apply now and let’s make
every moment matter. Â We welcome applicants from all backgrounds, abilities,
and experiences . If you need any adjustments during the application process,
please let us know.Â