Bell Boy

Company Description Radisson Hotel Group is one of the world's largest hotel
groups with ten distinctive hotel brands, and more than 1,500 hotels
in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment
and opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.

Job Description Greets and escorts guests upon arrival and during check-out
process Assists all arriving and departing guests. Ensure a smooth flow
of traffic in front of the hotel. Unload and load luggage from vehicles when
required. Check taxis and guest vehicles for any luggage left behind. Welcomes
guest and assists with baggage to the front desk Escorts guests to their room;
places baggage in the room Inspects guest room for order and adequate supplies
and describes amenities to guest Leaves guest with room key and welcome card
Assists guests with their luggage throughout their stay Stores luggage
and issues claim checks as requested Facilitate prompt customer check-out
by assisting with guest luggage from room when requested. Arranges taxis
for guests when required.

Always have an umbrella accessible to assist guests to and from the entrance
and their vehicle when required. Promotes the hotel by inviting guests to come
again. Assists guests throughout their stay Provide courteous and prompt service
to guest requests and enquiries. Keep up to date with any changes to facilities
within the hotel Provide guests with a vast knowledge of city attractions
and activities. Promotes the hotel and area services and attractions Responds
to customer inquiries for information Arranges for local ground transportation
Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms
Collects and returns outgoing laundry and dry cleaning Pages customers in lobby
or other areas of hotel as needed Maintains the upkeep and appearance of
the hotel lobby and entrance Maintains the upkeep and appearance of the hotel
lobby and entrance, performing light cleaning as required.

Maintains newspaper stands. Replaces promotional items as needed. Perform other
duties as required by Chief Concierge, Executive Assistant Manager or any other
duty managers. Contributes to the overall security of the hotel by reporting
unusual occurrences to security: Reports entrance of un authorised, undesirable
or suspicious people to Manager on Duty. Notifies security of potential security
problems with customers.

Turns lost articles to ‘Lost Property’. Exhibits knowledge of all hotel
emergency procedures. Keeps entrance clear of cars. Reports burnt out lights
and dysfunctional elevators to Engineering. Ensure hotel vehicles are well
maintained.

Creates 100% guest satisfaction by providing the Yes I Can! experience through
performance that demonstrates the standards of, genuine hospitality
and exceeding guest expectations Gives personal attention, takes personal
responsibility and uses teamwork when providing guest service Listens,
apologizes with empathy, finds a solution and follows through when resolving
guest problems Provides Yes I Can! genuine hospitality and teamwork on
an ongoing basis Assumes the responsibility to notice when the guest is
not satisfied and uses their best judgment as to when it is appropriate to use
the 100% Guest Satisfaction Performs other duties required to provide
the service brand behavior and genuine hospitality Adheres to hotel policies
and procedures: Attends work on time and as scheduled. Follows hotel grooming,
hygiene and dress standards. Minimise safety hazards by following all safety
rules and procedures. Keeps immediate manager promptly and fully informed of all
problems or unusual matters of significance. Performs all duties
and responsibilities in a timely and efficient manner in accordance
with established company policies and procedures to achieve the overall
objectives of this position.

Qualifications Diploma in Hotel Management/ Front Office Additional Information
Why Join Radisson Hotel Group? L i ve the Magic of Hospitality -Â Be part of
a team that creates exceptional experiences and memorable moments  every day.
Let your Yes I Can!  spirit shine as you bring hospitality to life. Build
a Great Career -Â No matter your background or experience, we invest in yourÂ
growth, learning, and career development —helping you reach your full
potential. Experience the Team Spirit - Join a workplace that’s inclusive,
fun, and meaningful . We celebrate diversity, support one another and foster
a sense of belonging through our Employee Resource Groups and inclusion
initiatives . Lead with Your Ambition - Your ideas, passion and drive matter!
We empower you to make a difference —in hospitality, your communityÂ
and beyond. Enjoy Global & Local Perks - No matter where you’re located,Â
you’ll enjoy exclusive global benefits - like special hotel rates for you
and your loved ones at our hotels worldwide.

Plus, you’ll have access to local perks and rewards tailored to your
country, making your experience even more rewarding! Enjoy benefits such as -
up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family Exclusive Discounts
on Breakfast, Food & Beverage, Spa and more Join us in shaping the future
of hospitality!  If you’re ready to bring your talent, energy, and passion
, we’d love to hear from you.  Apply now and let’s make every moment
matter.   We welcome applicants from all backgrounds, abilities,
and experiences . If you need any adjustments during the application process,
please let us know.