Job Description
OPERATIONAL Maintain the cleanliness, tidiness, and overall upkeep of all spa
areas at all times. Review the daily booking schedule and update any changes
through the reception or system. Check the next day’s appointments at the end
of each day and make the necessary preparations. Provide body massages, beauty
treatments, facials, manicures, pedicures, and hair care to guests. Verify
treatment details on the spa card and follow guest preferences or special
instructions carefully.
Replace soiled linen with fresh linen in the pavilion and treatment rooms.
Ensure all fresh materials for treatments are prepared in the General Store
or preparation room. Ensure all guests and visitors leave the spa satisfied
with a pleasant overall experience. Prepare all required products for treatments
according to standards. Ensure all product preparation is handled hygienically
and according to established recipes.
Ensure the last shift completes closing procedures properly and that all doors
are secured. Follow and comply with the spa and hotel’s policies, procedures,
rules, and regulations. Ensure proper handling and documentation of lost
and found items. QUALITY OF SERVICES Ensure all treatment procedures
are performed according to established standards. Complete treatments within
the allocated time.
Maintain the spa’s service quality and ensure consistent delivery. Ensure all
treatment supplies and equipment are well-maintained and prepared before guest
arrival. Ensure all linens and ceramics are clean and in good condition before
use. Maintain a professional image and provide a pleasant, positive experience
to all guests. Ensure all amenities (oil bottles, shower gel, shampoo, body
lotion) are refilled regularly and kept fresh.
Greet guests by name whenever possible, following the spa’s service standards.
Ensure guests remain comfortable throughout their treatment by monitoring room
temperature, lighting, sun-heat, and music levels. Ensure all guest comments
or concerns are communicated to the Supervisor or Spa & Gallery Manager
promptly.
Banyan Tree is the core brand of Banyan Tree Holdings Limited (simply known as the Banyan Tree Group). The group was founded in 1994 by Ho Kwon Ping, Claire Chiang, and Ho Kwon Beng. As an operator and developer of high-end international resorts, hotels, and spas, its business spans 25 countries worldwide, managing or owning over 41 resorts and hotels, 62 spas, 77 boutiques, and three golf courses. It also owns brands like Angsana, focused on the 'Sanctuary' experience that blends eco-friendly concepts with traditional Asian style.
