Job Description
Resort Host assists the Assistant Front Office Manager or Front Office Manager
in all Front Office activities and handles to guests’ requests promptly
and professionally. Responsibilities Connects with the guests on personal level
while answering calls. Handles guests’ requests and complaints personally
and takes ownership in making their stay with us exciting and memorable. Masters
the guests’ details, room status and reservation status in order to perform
smooth check-in or check-out. Practices suggestive selling techniques to sell
rooms and to promote other services in the hotel.
Performs cashiering task diligently and efficiently. Requirements 1 or 2 years
of experiences in frontline or any related experiences dealing with guests
Pleasant personality Good interpersonal skill and team-oriented person Able
to read and communicate in English Willing to work on shift rotation Must
have the right to work in Malaysia
Banyan Tree is the core brand of Banyan Tree Holdings Limited (simply known as the Banyan Tree Group). The group was founded in 1994 by Ho Kwon Ping, Claire Chiang, and Ho Kwon Beng. As an operator and developer of high-end international resorts, hotels, and spas, its business spans 25 countries worldwide, managing or owning over 41 resorts and hotels, 62 spas, 77 boutiques, and three golf courses. It also owns brands like Angsana, focused on the 'Sanctuary' experience that blends eco-friendly concepts with traditional Asian style.
