Job Description
Banyan Tree Veya – Valle de Guadalupe , México About Our Team At Banyan Tree
Veya, we craft meaningful and lasting connections through extraordinary,
intuitive, and personalized service , thoughtfully tailored to each guest’s
individual journey. Our approach blends mindful luxury, wellbeing, and a deep
sense of place at Vineyard property , creating experiences that go beyond
hospitality. Role Purpose The Rooms Division Manager is a key leader and brand
ambassador, responsible for orchestrating all aspects of the Rooms Division
with excellence, precision, and care. This role ensures seamless, refined,
and highly personalized guest experiences while maintaining the highest
professional standards, operational integrity, and full compliance with luxury
hospitality practices and brand philosophy. The Impact of This Role
This position plays a critical role in shaping the overall guest experience
and operational performance of the resort.
The Rooms Division Manager holds full accountability for the strategic
and day-to-day leadership of: Front Office – Resort Host Concierge & Guest
Experience Housekeeping Laundry Curator Transportation- Bellmen Spa Security
Ensuring alignment across all touchpoints, delivering consistency, excellence,
and emotional connection in every stay. Position Objective To lead, inspire,
and elevate all Rooms Division operations, ensuring exceptional guest
satisfaction, operational efficiency, and strong financial performance, while
embodying Banyan Tree Veya’s philosophy of wellbeing, sustainability,
and refined luxury at Vineyard property. Key Responsibilities Identify key
operational areas, challenges, and opportunities, acting decisively
and proactively. Define clear departmental objectives and ensure their effective
and timely execution. Develop strategic and actionable plans to enhance service
standards, operational processes, and guest experience.
Continuously monitor departmental performance, addressing deviations
with agility and sound judgment. Ensure flawless execution of luxury service
standards across all guest touchpoints. Maintain impeccable standards in rooms,
public areas, and overall presentation of the resort. Oversee budgeting,
financial performance, cost control, and productivity. Foster a culture
of excellence, detail, anticipation, and personalized service.
Collaborate closely with all departments to ensure seamless and integrated guest
experiences. Handle VIP guests, service recovery, and sensitive situations
with discretion and sophistication. Uphold and enhance the resort’s reputation
among guests, ownership, and internal teams. Drive innovation aligned with
the brand’s pillars of wellness, sustainability, and authentic experiences.
Critical Skills & Qualifications Exceptional attention to detail, speed,
and accuracy with strong organizational skills.
Clear thinker, composed under pressure, with excellent problem-solving judgment.
Deep understanding of luxury guest expectations and personalized service
delivery. High level of professionalism and strict confidentiality handling
guest and hotel information. Minimum 10 years of hotel experience , with
at least 5 years in an executive leadership role within Rooms Division.
Bachelor’s degree in Hospitality Management or related field preferred.
Strong leadership presence with the ability to inspire, develop, and retain
high-performing teams. Development Path Given the strategic scope, operational
complexity, and level of guest engagement, this role provides a strong
foundation for progression into a Resort Manager position , contributing
to broader leadership within the property. What Makes This Role Unique More than
an operational leadership role, this position is about curating transformative
guest experiences . The Rooms Division Manager is instrumental in bringing
to life the Banyan Tree Veya philosophy “I am with you” , where every detail,
interaction, and moment contributes to a journey of wellbeing, connection,
and elevated hospitality . Apply: Gerardo.Benavides@banyantree.com Human Capital
