Spa Therapist

Banyan Tree Veya – Valle de Guadalupe About Our Team At Banyan Tree Veya,
wellness is at the heart of every experience. Through holistic therapies,
mindful rituals, and intuitive care , we create moments of deep relaxation,
renewal, and connection. Our Spa is a sanctuary where each touchpoint reflects
precision, authenticity, and the art of healing through hospitality . Role
Purpose The Spa Therapist is responsible for delivering exceptional wellness
experiences through highly skilled treatments and personalized service ,
ensuring that every guest journey is both restorative and memorable. Working
under the guidance of the Lead Therapist, this role embodies the essence
of care, discretion, and technical excellence aligned with Banyan Tree’s global
standards.

The Impact of This Role This position plays a key role in shaping the emotional
connection between the guest and the brand. Through every treatment
and interaction, the Spa Therapist ensures: A deeply personalized
and transformative experience Consistency with luxury wellness standards Trust,
comfort, and guest wellbeing Enhanced reputation of the Spa as a destination
within the resort Position Objective To deliver world-class spa treatments while
upholding the highest standards of technical skill, service excellence, hygiene,
and guest care , contributing to the overall wellbeing experience and brand
positioning. Key Responsibilities Guest Experience & Service Excellence Deliver
spa treatments in accordance with defined protocols and luxury standards.
Anticipate guest needs and provide personalized recommendations and care. Ensure
every guest is welcomed warmly and guided through their wellness journey.

Maintain complete confidentiality of guest information at all times. Support
retail and service recommendations aligned with guest needs and business goals.
Operational Excellence Prepare treatment rooms efficiently, ensuring the highest
standards of cleanliness, hygiene, and presentation. Ensure all treatments
are executed with precision, timeliness, and consistency. Maintain full
compliance with Spa SOPs, safety standards, and operational procedures.

Support inventory control, including linen and product management. Be fully
proficient in spa systems and operational tools. Collaboration & Culture Work
collaboratively with Spa team members and other departments to ensure seamless
guest experiences. Support leadership and contribute to a positive, respectful,
and service-driven team environment. Participate actively in daily briefings,
trainings, and development programs.

Reinforce the brand’s culture of wellbeing, mindfulness, and excellence. Brand
Representation Act as an ambassador of the Spa and Banyan Tree Veya philosophy.
Ensure personal grooming, presentation, and conduct reflect luxury standards
at all times. Contribute to maintaining and enhancing the Spa’s reputation as
a sanctuary of wellbeing. Critical Skills & Qualifications Advanced English
proficiency; Spanish highly valued.

Strong technical expertise in spa therapies and treatment protocols. Exceptional
attention to detail, hygiene, and service precision. Excellent communication
and interpersonal skills. High level of emotional intelligence, discretion,
and professionalism. Ability to work in a fast-paced, high-standard luxury
environment.

Team-oriented mindset with a collaborative approach. Well-organized
and disciplined with strong personal presentation. Passion for wellness,
hospitality, and holistic care. Banyan Group, Philosophy “I am with you”
What Makes This Role Unique This is more than a technical role—it is about
creating transformative wellness journeys . Each therapist becomes a key part
of the guest’s emotional connection with Banyan Tree Veya, where every treatment
is designed to inspire balance, presence, and renewal .

Apply: Gerardo.Benavides@banyantree.com