Location Overview
Join our team in Aman New
York. East meets West and old meets new. Manhattan’s iconic Crown
Building is reimagined as Aman New York, where the city’s original architectural
splendour and Aman’s harmonious design language collide, reimagining
the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With
a year-round Garden Terrace, flagship Aman Spa and spacious suites all among
the largest in the city.
Role
The
Aman Customer Engagement Specialist (ACES) will be key to designing
and delivering a transformational and elevated experience to our guests. ACES
will be among the first compassionate hosts that welcome our guest to Aman New
York. This position will handle a variety of tasks including incoming
correspondence to the hotel, correspondence relating to Food and Beverage, Spa,
Front Office, Concierge, Aman Club, Guest Services, Housekeeping, and any other
departments designated by hotel leadership.
This position has
an hourly compensation rate
of $37.38.
Responsibilities
- Focus on the full
guest experience by utilizing conversational and professional language,
interpersonal skills, inter-departmental knowledge
and technology. - Responds to and confirms all guest bookings requests
in a prompt, courteous and accurate manner according to Aman
standards. - Respond to emails, phone, and text/chat requests for booking
information, confirmations, and additional details as it relates to all guests’
request. - Maintains full knowledge of hotel suites and guest rooms,
rates, packages/programs, experiences, amenities, facilities, outlets
and services. - Maintains full knowledge of all technology and systems
to capture required information for each department that
is supported. - Maintains records and files for all internal and external
hotel booking correspondence. - Handle and personally ensure detailed
recording of guest preferences in appropriate profile maintenance
technologies. - Work collaboratively with room operations, Spa and F&B
to process outlet bookings according to established procedures. - Assists
with and prepares group rooming lists and arrival details.
Build group resume and communication for operational teams. - Perform any
other reasonable duties as required by the Management
Team.
Requirements
- Graduate of Hotel
School or College Degree is a plus. - Multi-tasking and time-management
skills, with the ability to prioritize tasks. - Experience working
in sales or customer service, preferably in the hospitality or travel
industries. - At least 2-3 years’ experience in hospitality or guest
services. - Excellent written and verbal communication
skills. - Applicants should be detail-oriented, and demonstrate
a commitment to guest service.
Benefits
At Aman
New York, we believe that our colleagues are at the core of our success.
We offer a competitive benefits including exciting international career
opportunities in a company that is expanding rapidly. We prioritise and support
your career journey, making you feel valued, included and
at home.
- Comprehensive and generously-subsidized health benefits
program - Safe Harbor 401K Plan
- Complimentary Stays
at other Aman properties - Discounts at Aman New York restaurants
and Aman Retail online store - Wellness events throughout
the year
If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our
journey.
