Front Office Duty Manager - Aman Tokyo

Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.

Role

Under the direct supervision of
the Front Office Manager / Assistant Front Office Manager, the Front Office
Assistant Manager is responsible for the entire Front Office daily Operations,
ensuring the highest level of guest satisfaction in accordance with the Policy
and Procedure, Standard Operating Procedures and other guidelines established
by the hotel or the corporate
office

Responsibilities

• Understand and embody
  Aman Flamework, such as Ambition, Purpose, Brand Pillars,Values
  and Competencies.
• To ensure that the Brand is protected, to ensure
  that all business partners and guests are delighted by their on-property
  experience, in the best traditions of the Aman culture
  and Flamework.
• Manage the daily activities of Amansantis in the team
  when the Front Office Manager /Assistant Front Office Manager
  is absent.
• Maintain department organization, manning and productivity
  under the guidance and supervision of the Front Office Manager.
• Display
  a positive and passionate attitude towards the accomplishment of division goals
  and achievements.
• Full knowledge of stay package and promotions
  available to guests.
• Manage and maintain Guest History profiles
  and ensure Guest Recognition, Customer
  Delight and Retention on daily
  bases
• Ensure the guest information is properly handled
  and protected.

Requirements

• Minimum 3
  years as Front Desk / Reception supervisor in an international luxury
  hotel.

• A four years Degree/Diploma in any
  discipline.

• Fluency in English and Japanese, with excellent
  communication and interpersonal skills.

• High proficiency
  in Microsoft Office (Word, Excel, PowerPoint,
  Outlook).

Benefits

At Aman Group, we believe
that our colleagues are at the core of our success. We offer a competitive
benefits including exciting international career opportunities in a company
that is expanding rapidly.

We prioritise and support your career journey, making you feel valued, included
and at home.

• Aman Global Complimentary Night
  Programme.

• Discount on Food & Beverage Outlets and Aman
  Retail Boutique.

• Meals and coffee breaks during
  shifts.

• Club activities.

• Birthday Benefit (Food
  & Beverage outlet experience).

• Qualification acquisition
  support.

If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our
journey.