Location Overview
Join our team in Aman Tokyo. From the heights
of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound
atmosphere of serenity. Inspired by Japanese design tradition, with ikebana
displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style
rooms and Aman Spa are all among the city’s largest.
Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.
Role
Under the direct
supervision of the Therapist Supervisor / Senior Therapist, the Therapist
is responsible for ensuring the highest level of guest satisfaction
in accordance with the Policy and Procedure and Standard Operating Procedures
and Guideline established by the hotel or the corporate
office.
Responsibilities
- Understand
and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values
and Competencies. - To ensure that the Brand is protected, to ensure
that all business partners and guests are delighted by their on-property
experience, in the best traditions of the Aman culture
and Flamework. - Review daily revenue and statistical
figures. - Maximizing Spa and Wellness profit by controlling
cost. - Conduct Upsell of the movement to maximize hotel
revenue. - Understand and follow Policy and Procedure and Standard
Operating Procedures. - Be visible and accessible
to guests. - Maintain safety and cleanliness at treatment room
and relaxation area. - Maintain replenishment of guest amenity and linen
at treatment room. - Maintain Guest History profiles and ensure Guest
Recognition, Customer Delight and Retention on daily bases. - Full
knowledge of treatment, movement sessions, and promotions available
to guests. - Full knowledge of guest rooms and information of outlets
in the hotel. - Full knowledge of the operational systems and equipment
at Therapist. - Utilize and develop communication tools and channels
for the dissemination of information and workflow amongst Spa and Wellness
and all departments in the hotel. - Attend Daily Morning Briefing / Spa
and Wellness Briefing to share
information.
Requirements
- Verbal
proficiency in English and Japanese - Degree/Diploma in any
discipline - CIDESCO official license or other international aesthetic
license - Minimum 2 years as Therapist or Aesthetician
- Ability
to work long hours - Motivated and team builder
- Flexibility,
enthusiasm, initiative - Goals oriented, desire to achieve
goal - Committed
Benefits
At Aman Group,
we believe that our colleagues are at the core of our success. We offer
a competitive benefits including exciting international career opportunities
in a company that is expanding rapidly.
We prioritise and support your career journey, making you feel valued, included
and at home.
Aman Global Complimentary Night
Programme.
Discount on Food & Beverage Outlets and Aman
Retail Boutique.
Meals and coffee breaks during
shifts.
Club activities.
Birthday Benefit (Food
& Beverage outlet experience).
Qualification acquisition
support.
If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our
journey.
