Spa Receptionist - Aman Tokyo

Join
our dynamic corporate team and become part of Aman Group. With offices
strategically located around the world (Zug, London, Dubai, Singapore, Bangkok,
Miami and New York), our corporate colleagues are at the forefront of driving
innovation and excellence for our ultra-luxury
brand.

Role

Under the direct supervision of
the Reception Supervisor, the Reception is responsible for ensuring the highest
level of guest satisfaction in accordance with the Policy and Procedure
and Standard Operating Procedures and Guideline established by the hotel or
the corporate office.

Responsibilities

• Understand
  and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values
  and Competencies.
• To ensure that the Brand is protected, to ensure
  that all business partners and guests are delighted by their on-property
  experience, in the best traditions of the Aman culture
  and Flamework.
• Review daily revenue and statistical
  figures.
• Conduct Upsell of the treatment and movement to maximize hotel
  revenue.
• Maximizing Spa and Wellness retail profit.
• Be visible
  and accessible to guests.
• Maintain Guest History profiles and ensure
  Guest Recognition, Customer Delight and Retention on daily bases.
• Ensure
  the guest information is properly handled and protected.
• Drive customer
  delight and retention by being a role model in delight guest in every single
  interaction.
• Obtain feedback from guests to improve services
  and facilities actively.
• Full knowledge of treatment, movement sessions,
  and promotions available to guests.
• Full knowledge of guest rooms
  and information of outlets in the hotel.
• Full knowledge of
  the operational systems at Spa and Wellness.
• Full knowledge of the Aman
  Club Tokyo.

Requirements

• Verbal and written
  proficiency in English and Japanese
• Degree/Diploma in any
  discipline
• Computer knowledge, ability to work long
  hours
• Motivated and team builder
• Flexibility, enthusiasm,
  initiative
• Goals oriented, desire to achieve
  goal
• Committed

Benefits

At Aman Group,
we believe that our colleagues are at the core of our success. We offer
a competitive benefits including exciting international career opportunities
in a company that is expanding rapidly.

We prioritise and support your career journey, making you feel valued, included
and at home.

• Aman Global Complimentary Night
  Programme.

• Discount on Food & Beverage Outlets and Aman
  Retail Boutique.

• Meals and coffee breaks during
  shifts.

• Club activities.

• Birthday Benefit (Food
  & Beverage outlet experience).

• Qualification acquisition
  support.

If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our
journey.