Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.
style="text-align:inherit">
Role:
We
are seeking a Sales Platform Manager reporting to the Chief Information
and Technology Officer, based in our Bangkok Corporate Office to oversee
and optimize Aman’s global inbound sales ecosystem, including Salesforce and its
connected platforms. This role ensures the platform is scalable, integrated,
and aligned to support CRM, marketing automation, lead management, and reporting
needs.
You will drive platform governance, administration,
and continuous improvement, while partnering with Data Engineering, IT,
and Analytics teams to manage integrations, maintain data consistency,
and support a reliable, enterprise-wide data
environment.
Responsibilities:
- Define
and oversee global Sales platform strategy, ensuring it meets enterprise
scalability, performance, and governance standards - Lead
platform development and configuration to support global and regional business
processes for Sales, Marketing, Central Reservations and other Aman LOBs
- Manage Salesforce releases, upgrades, and roadmap planning
in collaboration with IT and business stakeholders - Oversee
integrations between Salesforce and Aman’s broader data ecosystem, including CRM
extensions, PMS / Reservations, Marketing Cloud, and analytics systems
- Partner with the Data team to ensure data flow between
Salesforce and the central data warehouse follows approved integration
and security standards - Ensure customer segmentation
is implemented and surfaced to all Salesforce users, continuously enhancing
the 360 view of the profile with new customer touchpoints
- Work closely with the Analytics & Insights team
to ensure Sales data supports reporting and dashboarding needs
- Lead daily operations, trainings and issue resolution
for Salesforce platform users globally - Monitor system
performance, utilization, and user adoption metrics - Lead
engineers and external consultants in maintaining and enhancing the platform
Requirements:
- Bachelor’s
or Master’s degree in Computer Science, Information Systems, or related field
- 8-10 years of experience managing Salesforce platforms
within global, multi-functional environments, experience in luxury retail
or luxury hospitality preferred - Deep expertise across
Salesforce modules (Sales Cloud, Service Cloud, Marketing Cloud and Experience
Cloud) - Strong understanding of Salesforce data
architecture, APIs, and integration frameworks - Proven
experience implementing governance, role-based access, and change management
processes - Familiarity with cloud-based data ecosystems
(Azure, AWS, or GCP) and enterprise integration platforms (e.g., Mulesoft,
Informatica, IReckonU) - Experience managing Salesforce
development teams or external implementation partners
- Salesforce certifications (e.g., Certified Application
Architect, Platform App Builder, or Administrator) and hospitality experience
strongly preferred - Strong collaboration and stakeholder
management skills, particularly across Sales and Marketing functions
Benefits
At Aman Group,
we believe our colleagues are at the core of our success. We offer competitive
benefits, including exciting global career opportunities within a rapidly
expanding company. We prioritize and support your professional journey, ensuring
you feel valued, included, and at home.
If you are passionate about attracting exceptional talent
and creating a positive experience for every candidate, we invite you to apply
to join us on our journey.
