Reservations & Service Centre Agent (Night) - Aman Nai Lert Bangkok

Location Overview
Join our team in Aman Nai Lert. Amid
the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel
and residences will rise from the verdant sanctuary that is Nai Lert Park. Here,
history and nature will come together to tell a new Aman story, one entwined
with the exceptional legacy of Thailand’s revered Nai Lert
family.

Responsibilities
and Duties:

• Handle incoming reservation inquiries via
  phone, email, and online channels in a courteous and professional
  manner.

• Assist guests with booking room, F&B reservations
  & room service order taking, including providing information on room types
  & outlets, rates, and availability.

• Process reservation
  requests accurately and efficiently in the hotel's reservation
  system.

• Respond promptly to guest inquiries, special requests,
  and concerns, and provide appropriate solutions
  or recommendations.

• Coordinate with other departments within
  the hotel, such as housekeeping and front desk, to ensure smooth check-ins
  and check-outs for guests.

• Upsell hotel amenities, packages,
  and special offers to maximize revenue and enhance the guest
  experience.

• Maintain up-to-date knowledge of hotel facilities,
  services, and local attractions to provide accurate information
  to guests.

• Handle any reservation modifications, cancellations,
  or special requests according to hotel policies
  and procedures.

• Assist with administrative tasks related
  to reservations, such as filing, data entry, and generating
  reports.

• Collaborate with the reservations manager and other team
  members to continuously improve reservation processes and guest
  satisfaction.

• In the absence of an operator (call center) team
  members, handle the tasks required for as
  an operator

Qualifications

• Excellent
  English communication and interpersonal skills

• Strong attention
  to detail and ability to accurately enter data into reservation
  systems.

• Flexibility to work various shifts, including evenings,
  weekends, and holidays, as needed.

• Positive attitude
  and willingness to go above and beyond to ensure guest
  satisfaction.