Front Service Supervisor - Aman Tokyo

Under
the direct supervision of Front Service Manager, the Door Supervisor
is responsible for ensuring the highest level of guest satisfaction
in accordance with the Policy and Procedure, Standard Operating Procedures
and other guidelines established by the hotel or the corporate
office.

Responsibilities

• Understand and embody
  Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values
  and Competencies.
• To ensure that the Brand is protected, to ensure
  that all business partners and guests are delighted by their on-property
  experience, in the best traditions of the Aman culture
  and flamework.
• Maximizing Rooms profit by controlling
  cost.
• Conduct Upsell for the hire and the hotel car to maximize hotel
  revenue.
• Understand and follow Policy and Procedure and Standard
  Operating Procedures.
• Be visible and accessible
  to guests.
• Celebrate guests’ occasions like birthday and anniversary
  by preparing cards, letters, email, and gifts.
• Always pay attention
  to own physical condition
  management.

Requirements

• Verbal and written
  proficiency in English and Japanese
• A four years Degree/Diploma in any
  discipline
• Minimum 3 years as Front Service Agent in an international
  luxury hotel.
• Computer knowledge, ability to work long
  hours
• Motivated and team builder
• Flexibility, enthusiasm,
  initiative
• Goals oriented, desire to achieve
  goal

Benefits

At Aman Group, we believe
that our colleagues are at the core of our success. We offer a competitive
benefits including exciting international career opportunities in a company
that is expanding rapidly. We prioritise and support your career journey, making
you feel valued, included and at home.

• Aman Global Complimentary
  Night Programme.

• Discount on Food & Beverage Outlets and Aman
  Retail Boutique.

• Meals and coffee breaks during
  shifts.

• Club activities.

• Birthday Benefit (Food
  & Beverage outlet experience).

• Qualification acquisition
  support.

If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our journey.