Concierge - Aman Tokyo

Location Overview
Join our team in Aman Tokyo. From the heights
of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound
atmosphere of serenity. Inspired by Japanese design tradition, with ikebana
displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style
rooms and Aman Spa are all among the city’s largest.

Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.

Role

Under the supervision of the Chief
Concierge / Assistant Chief Concierge / Senior Concierge, the Concierge
is responsible for ensuring the highest level of guest satisfaction
in accordance with the Policy and Procedure and Standard Operating Procedures
Manual and Guideline established by the hotel or the corporate
office.

Responsibilities

• Understand and embody
  Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values
  and Competencies.
• To ensure that the Brand is protected, to ensure
  that all business partners and guests are delighted by their on-property
  experience, in the best traditions of the Aman culture
  and Flamework.
• Review daily revenue and statistical
  figures.
• Maximizing hotel profit by upselling transportations,
  excursions/Aman Journeys.
• Conduct Cross sell to outlets to maximize
  hotel revenue.
• Utilize and develop communication tools and channels
  for the dissemination of information and workflow amongst Concierge and all
  departments in the hotel.
• Attend Daily Rooms / Front Office / Concierge
  Briefing to share information.
• Understand and have professional
  knowledge of how to correspondence email inquiry.
• Be aware of Hotel
  Safety Procedures.
• Never compromise
  safety.

Requirements

• Verbal and written
  proficiency in English and Japanese
• egree/Diploma in any
  discipline
• Computer knowledge, ability to work long
  hours
• Motivated and team builder
• Flexibility, enthusiasm,
  initiative
• Goals oriented, desire to achieve
  goal

Benefits

At Aman Group, we believe that our
colleagues are at the core of our success. We offer a competitive benefits
including exciting international career opportunities in a company that
is expanding rapidly.

We prioritise and support your career journey, making you feel valued, included
and at home.

• Aman Global Complimentary Night
  Programme.

• Discount on Food & Beverage Outlets and Aman
  Retail Boutique.

• Meals and coffee breaks during
  shifts.

• Club activities.

• Birthday Benefit (Food
  & Beverage outlet experience).

• Qualification acquisition
  support.

If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our journey.