Location Overview
Join our team in Aman Tokyo. From the heights
of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound
atmosphere of serenity. Inspired by Japanese design tradition, with ikebana
displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style
rooms and Aman Spa are all among the city’s largest.
Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.
Under the supervision
of the Chief Concierge, the Assistant Chief Concierge is responsible for
the entire Concierge operations and administrations, ensuring the highest level
of guest satisfaction in accordance with the Policy and Procedure and Standard
Operating Procedures Manual and Guideline established by the hotel or
the corporate office.
Responsibilities
- Understand
and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values
and Competencies. - To ensure that the Brand is protected, to ensure
that all business partners and guests are delighted by their on-property
experience, in the best traditions of the Aman culture
and Flamework. - Manage the daily activities of Amansantis in
the team. - Establish and maintain department organization, manning
and productivity under the supervision of the Chief Concierge. - Monitor
and spot check quality of work at the Concierge. - To walk the talk and
be a role model in delighting our customer. - Observe and highlight
service areas that can be improved to maximize guest value
for money. - Support and encourage the team
for empowerment. - Display a positive and passionate attitude towards
the accomplishment of division goals and achievements. - Review and remind
the Aman Flamework on a daily basis. - Practice timely guest complaint
handling and follow up to make sure guest satisfaction
and recovery. - Plan and ensure a smooth operation based on forecasted
occupancy and situation. - Implement and maintain Policy and Procedures
and Standard Operating Procedures under the supervision of the Chief
Concierge.
Requirements
- Verbal and written
proficiency in English and Japanese - Degree/Diploma in any
discipline - Minimum 2 years similar experience in an international luxury
hotel. - Computer knowledge, ability to work long hours
- Motivated
and team builder - Flexibility, enthusiasm, initiative
- Goals
oriented, desire to achieve
goal - Committed
Benefits
At Aman Group,
we believe that our colleagues are at the core of our success. We offer
a competitive benefits including exciting international career opportunities
in a company that is expanding rapidly.
We prioritise and support your career journey, making you feel valued, included
and at home.
Aman Global Complimentary Night
Programme.
Discount on Food & Beverage Outlets and Aman
Retail Boutique.
Meals and coffee breaks during
shifts.
Club activities.
Birthday Benefit (Food
& Beverage outlet experience).
Qualification acquisition
support.
If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our
journey.
