Residence Host - Aman Nai Lert Bangkok

Location Overview
Join our team in Aman Nai Lert. Amid
the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel
and residences will rise from the verdant sanctuary that is Nai Lert Park. Here,
history and nature will come together to tell a new Aman story, one entwined
with the exceptional legacy of Thailand’s revered Nai Lert
family.

Responsibilities
and Duties:

General:

Residence Host will be required
to conduct their duties courteously, safely and efficiently, in accordance
with the Residences and Hotel’s policies and procedures, ensuring that services
and experiences are met.

Operational:

• Answer
  questions regarding and / or arrangements for dining, entertainment, sports
  events, recreation, tours, health and beauty services, childcare,
  transportation, religious worship, cultural activities, shopping, floral
  services, and other services.

• Keep accurate records
  of all arrangements made which residents require.

• Answer
  questions concerning Residence Amenities, Residents’ Privileges, A La Carte
  Services and / or give directions to hotel facilities, meeting rooms or events
  held.

• Coordinate Residence A La Cart services such
  as Housekeeping service, Engineering service, In-residence Spa and Wellness,
  In-residence dining including special event
  plan/catering.

• Process and notify residence guests of facsimiles
  received, mail, messages, newspaper, parcels,
  and packages.

• Maintain a standard of cleanliness Residence
  Lounge, Meeting Room, and Private Dining Room ready to
  be used.

• Maintain current information and materials regarding
  hotel facilities its services, local restaurants, and attractions. Maintain
  a current resume book related to conventions, meetings, and extraordinary events
  held in the hotel and the city.

• Well prepare and recheck welcome
  kits and related documents for first move-in guest for new
  residents.

• Well prepare all amenities and complete set up
  the unit prior to the move-in date.

• Act as the main contact
  for guests and other hotel departments.

• Provide any other duties
  or services as assigned by the Director of Residences.

• Undertake
  other duties as requested by Department Head/Shift Leader and Hotel
  Management.

• Be able to serve the guest with food & beverage
  such as tea, coffee, food, wine, champagne etc.

• Coordinate
  and support engineer team for provide a service in residence
  unit.

• Prompt to deliver the best outcome or alternative solution
  for all resident inquiries.

• Be able to coordinate
  with outsource/supplier as per residence owner required.
  

Performance Goals & Performance
Evaluation Criteria:

• Exhibit and encourage high performance
  standards for themselves and others.

• Demonstrate complete
  consistency between words and actions, in all aspects
  of behavior.

• Effectively identify and anticipate internal &
  external guest needs.

• Exceed Residence owner and Management
  expectations regarding both quality and service.

• Regularly keep
  manager up to date on relevant activities.