Cluster Sales Manager - Aman Tokyo

Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.

Role

Cluster
Sales Manager will serve the needs of the business, our guests and our
colleagues by leading all sales activities for the hotel, achieving
and maximizing rooms revenue and profit targets, and growing and developing
a loyal customer base on behalf of Aman Tokyo, Amanemu, Janu Tokyo and expected
to have more in
the future.

Responsibilities

• The
  responsibilities of Cluster Sales Manager include generating revenues,
  establishing new accounts, maintaining relationships with existing accounts,
  monitoring booking pace, and booking repeat business while keeping quality
  of service consistently high.

• Respond to incoming inquiries (not
  limited to group inquiries) by phone and written communication. Prepare
  proposals, negotiate with clients, and close contracts for all group bookings
  and VIPs.

• Fully understands the relative importance and priority
  of his/her current account base, and manages, segments and prioritizes his/her
  efforts accordingly.

• Assertively identify and develop potential
  new client contacts and generate revenues from
  these accounts.

• Conduct regular planned sales visits
  to respective accounts.

• Continually review the actual production
  of each account against the potential for that account. Continually review
  and develop the client base.

• Ensure that all members of the team
  have the appropriate face-to-face selling skills to successfully do their
  job.

• Ensure that the team effectively and efficiently updates all
  sales activities, reports and feedback.

• Manage the team in
  the absence of Cluster Director of Sales and Cluster Senior Sales
  Manager.

• Maintain accurate management status reporting
  on business results, and associated action planning.

• Ensure all
  sales members of the team maintain an up-to-date personal knowledge of all Aman
  product and service offerings, including promotions.
  
  In addition, to be familiar with the products, services, rates new developments
  of our key competitors, and an awareness of general industry
  trends.

• Participate in client familiarization trips, site
  inspections and sales trips as required to meet the sales targets of
  the hotels.

• Create and implement packages and promotions for need
  periods.

• Liaise effectively with all operational colleagues,
  providing support and information to ensure accurate delivery of our
  promise.

• Drive opportunities to upsell and cross-sell Aman
  products.

• Maintain a full working knowledge of the IT support
  tools used in the world of sales today, including sales-specific software,
  property PMS, the Microsoft Office toolset.

• Ensure that all
  administration work is processed quickly and efficiently.

• Carry
  out any other work-related projects assigned by the Cluster Director
  of Sales.

Requirements

• Minimum 3
  years of sales experience in the hospitality industry.

• Experience
  managing multiple properties or clusters is a plus.

• Fluency
  in English and Japanese, with excellent communication and interpersonal
  skills.

• Strong skills in sales strategy, negotiation,
  and presentation.

• Strong problem-solving skills and ability
  to adapt to dynamic operational needs.

• Ability to maintain
  confidentiality and handle sensitive guest or company information
  with integrity.

• High proficiency in Microsoft Office (Word,
  Excel, PowerPoint, Outlook).

Benefits

At
Aman Group, we believe that our colleagues are at the core of our success.
We offer a competitive benefits including exciting international career
opportunities in a company that is expanding rapidly. We prioritise and support
your career journey, making you feel valued, included and
at home.

• Aman Global Complimentary Night
  Programme.

• Discount on Food & Beverage Outlets and Aman
  Retail Boutique.

• Meals and coffee breaks during
  shifts.

• Club activities.

• Birthday Benefit (Food
  & Beverage outlet experience).

• Qualification acquisition
  support.

If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our journey.