Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.
Role:
We
are seeking an experienced and passionate E-Commerce Manager to join our Aman
Essentials Team, located in our London Corporate Office. Reporting to the Retail
Marketing Director, the E-Commerce Manager will be responsible for driving
performance, enhancing the online customer experience, and supporting
the continuous improvement of services to achieve key business
objectives
Responsibilities:
- Develop, implement,
and continuously refine the e-commerce and digital strategy to drive revenue
growth, brand positioning, and customer loyalty. - Act as the digital
experience leader, ensuring brand alignment and high standards across all
digital channels, working with cross-functional partners in marketing,
operations, and product development. - Propose and lead enhancements
in web UX/UI, driving a seamless and luxurious customer journey that aligns
with Aman’s brand values. - Oversee the day-to-day management
of Shop.aman.com, including merchandising, product lifecycle management,
customer journey optimization, and performance monitoring. - Partner
with IT and third-party vendors to integrate CRM, logistics, payment,
and affiliate solutions, ensuring scalability and operational efficiency.
- Work closely with the Director of Retail Marketing to monitor KPIs,
analyze sales and traffic data, and adjust strategy as needed to meet revenue
and growth targets. - Lead UX enhancements and implement a customer-first
approach to optimize the shopping experience, from discovery through checkout
and after-sales service. - Ideate, implement and execute CRM initiatives,
focusing on customer segmentation, retention strategies, and personalized
marketing to increase customer lifetime value. - Collaborate with
the brand, content, and digital marketing teams to deliver cohesive
multi-channel campaigns and cross-functional projects, including in-resort
product activations. - Act as a brand champion for new product lines
and digital initiatives, ensuring consistent communication and visibility across
all touchpoints. - Lead data analysis and reporting for all e-commerce
activities, including revenue metrics, customer insights, digital trends,
and campaign performance.
Requirements:
- Proven E-Commerce experience
in cosmetics and/or fashion, with strong understanding of luxury industry
standards - Proficiency in key tools including Photoshop, MS Office
(Excel, PowerPoint), Google Analytics, CMS platforms (WordPress, Drupal,
Magento, BigCommerce), and order/sales systems (AS400, EssBase,
Cognos) - Strong expertise in merchandising, catalogue management,
promotions, pricing, affiliates, traffic acquisition, and customer lifecycle
management - Experience managing end-to-end operations including supply
chain, order management, fulfilment, delivery, and multi-market environments
(languages/currencies) - Solid knowledge of digital marketing
and performance channels (SEM, SEO, CRM, social media), with understanding
of HTML/CSS, UX principles, and A/B testing - Strong content and creative
skills, including messaging, copywriting, and collaboration with internal teams
and external partners - Highly data-driven and results-oriented,
with strong analytical skills, attention to detail, and the ability to manage
multiple priorities in a fast-paced
environment
Benefits:
At Aman Group, we believe
that our colleagues are at the core of our success. We offer competitive
benefits including exciting international career opportunities in a company
that is expanding rapidly. We prioritise and support your career journey, making
you feel valued, included and at home.
If you thrive in
an ultra-luxury environment and are passionate about warm and personalized
hospitality where every detail matters, we invite you to apply to join us on our
journey.
