Rate Loading Executive
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Sri Lanka, Colombo
Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.
Role
The
Rate Loading Executive plays a vital role within the Revenue & Distribution
team, supporting Aman’s resorts and central reservations teams by ensuring
the accuracy, consistency, and efficiency of our reservation and distribution
systems. Working with Opera, Revenue Management Systems (RMS), SynXis,
and related platforms, this role is responsible for maintaining rate structures,
policies, and inventory, while troubleshooting and optimizing system
integrations.
With meticulous attention to detail and a strong
focus on operational excellence, the Rate Loading Executive ensures seamless
data standards across all booking channels, directly contributing to
an exceptional guest experience and smooth property operations. Serving as a key
link between Revenue Management, Distribution, Reservations, and Property teams,
this role helps maximize distribution effectiveness while maintaining system
integrity and rate accuracy across
the portfolio.
Responsibilities
Load,
update, and manage rates across Opera, SynXis, and other distribution
systems.
Maintain and create deposit and cancellation policies,
ensuring consistency across properties.
Oversee profile
attachments, maintenance, and updates in accordance with data
standards.
Enforce SOPs for data entry to ensure accuracy
and compliance across all systems.
Conduct proactive and reactive
communication with properties and central reservations and third-party channels
to ensure rates and policies remain current.
Troubleshoot
reservation and booking system integration issues, coordinating with IT where
required.
Manage group-wide inventory across distribution systems
to optimise availability.
Configure, maintain, and support new
property onboarding within reservation platforms.
Create,
maintain, and update SOPs while cataloguing and storing all documentation
relevant to system
operations.
Requirements
You
have 3–5 years of experience in reservations, distribution, or systems support
within the luxury hospitality industry.
You are highly proficient
in Opera, SynXis, or similar reservation and distribution
systems.
You are detail-oriented, with exceptional accuracy
in data management and system maintenance.
You demonstrate
excellent problem-solving skills and are confident in troubleshooting technical
and system-related issues.
You are an effective communicator,
able to collaborate with colleagues across multiple properties
and departments.
Proactive and organised, with strong
multitasking skills to manage competing priorities.
Deep
commitment to maintaining ultra-luxury standards in every task
and interaction.
You are adaptable, flexible, and thrive in
a fast-paced environment.
Proficient in Microsoft Office Suite
(Excel, Word, PowerPoint) and comfortable with digital reporting
tools.
Benefits
At Aman Group, we believe
that our colleagues are at the core of our success. We offer competitive
benefits including exciting international career opportunities in a company
that is expanding rapidly.
We prioritise and support your career journey, making you feel valued, included
and at home.
If you thrive in an ultra-luxury environment and
are passionate about ensuring flawless distribution systems and supporting
seamless guest experiences, we invite you to apply to join us on our
journey.
