Front Service Agent - Aman Tokyo

Negotiable

Aman Resorts

Experience

Unlimited

Job Type

Full Time

Location

Japan, Tokyo

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Job Description

Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.

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Join
our dynamic corporate team and become part of Aman Group. With offices
strategically located around the world (Zug, London, Dubai, Singapore, Bangkok,
Miami and New York), our corporate colleagues are at the forefront of driving
innovation and excellence for our ultra-luxury
brand.

Role

Under
the direct supervision of the Front Service Supervisor / Front Service Assistant
Manager, the Front Service Agent is responsible for ensuring the highest level
of guest satisfaction in accordance with the Policy and Procedure, Standard
Operating Procedures and other guidelines established by the hotel or
the corporate office.

RESPONSIBILITIES

Understand
and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values
and Competencies.
To ensure that the Brand is protected, to ensure
that all business partners and guests are delighted by their on-property
experience, in the best traditions of the Aman culture
and Flamework.
Understand and follow Delegation of Authority of
the department.
Review daily revenue and statistical
figures.
Full knowledge of stay package and promotions available
to guests.
Full knowledge of guest rooms and information of outlets
in the hotel.
Full knowledge of the operational systems at Front
Service.
To have the most updated information in the hotel, the city
as well as the nationwide
events.

Requirements

Verbal and written
proficiency in English and Japanese
Degree/Diploma in any
discipline
Computer knowledge, ability to work long
hours
Motivated and team builder
Flexibility, enthusiasm,
initiative

Benefits

At Aman Group, we believe
that our colleagues are at the core of our success. We offer a competitive
benefits including exciting international career opportunities in a company
that is expanding rapidly. We prioritise and support your career journey, making
you feel valued, included and at home.

Aman Global Complimentary
Night Programme.
Discount on Food & Beverage Outlets and Aman
Retail Boutique.
Meals and coffee breaks during
shifts.
Club activities.
Birthday Benefit (Food
& Beverage outlet experience).
Qualification acquisition
support.

If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our journey.

Aman Resorts

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Aman Resorts is a global hotel chain founded by Adrian Zecha in 1988. It's known for being small, private, and blending with local culture, and its name means 'a place of peace.' The brand creates a luxury vacation experience through low-density layouts and personalized services, usually keeping each property under 50 rooms.

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