Housekeeping Supervisor - Aman Tokyo

Location Overview
Join our team in Aman Tokyo. From the heights
of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound
atmosphere of serenity. Inspired by Japanese design tradition, with ikebana
displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style
rooms and Aman Spa are all among the city’s largest.

Under
the direct supervision of the Housekeeping Assistant Manager, the Housekeeping
Supervisor is responsible for ensuring the highest level of guest satisfaction
in accordance with the Policy and Procedure and Standard Operating Procedures
Manual and Guideline established by the hotel or the corporate
office.

Responsibilities

• Understand and embody
  Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values
  and Competencies.
• To ensure that the Brand is protected, to ensure
  that all business partners and guests are delighted by their on-property
  experience, in the best traditions of the Aman culture and Flamework.
• Be
  open and supportive with implementation of new ideas.
• Utilize resources
  to achieve improvement of productivity of tasks and quality of
  the service.
• Obtain feedback from guests to improve services
  and facilities actively.
• Full knowledge of stay package and promotions
  available to guests.
• Full knowledge of guest rooms and information
  of outlets in the hotel.
• Full knowledge of the operational systems
  at Housekeeping.
• Ensure to maintain storage areas and pantries are clean
  and tidy at all times.
• Communicate guest preference information
  with other departments to delivery customer delight.
• Create a positive
  and highly motivated working environment that promotes and develops
  teamwork.
• Help each other across departmental
  boundaries.

Requirements

• Verbal and written
  proficiency in English and Japanese
• Minimum 3 years
  as Housekeeping Supervisor in an international luxury
  hotel.
• Computer knowledge, ability to work long
  hours
• Motivated and team builder
• Flexibility, enthusiasm,
  initiative
• Goals oriented, desire to achieve
  goal
• Committed

Benefits

At Aman Group,
we believe that our colleagues are at the core of our success. We offer
a competitive benefits including exciting international career opportunities
in a company that is expanding rapidly.

We priorities and support your career journey, making you feel valued, included
and at home.

• Aman Global Complimentary Night
  Programmed.

• Discount on Food & Beverage Outlets and Aman
  Retail Boutique.

• Meals and coffee breaks during
  shifts.

• Club activities.

• Birthday Benefit (Food
  & Beverage outlet experience).

• Qualification acquisition
  support.

If you thrive in an ultra-luxury environment
and are passionate about warm and personalized hospitality where every detail
matters, we invite you to apply to join us on our journey.