Location Overview
Join our team in Janu Tokyo. Janu Tokyo is
the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an
area alive with creativity, exceptional bars, eateries and an affecting energy
that inspires new kinds of joy.With 122 guest rooms, eight dining
and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides
a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods
of Roppongi
and Toranomon.
Role
We
are seeking an experienced, passionate, and highly motivated Wellness
Receptionist Staff to join Janu Tokyo. This role is ideal for a dynamic
hospitality professional who thrives in a modern luxury environment and
is committed to delivering exceptional guest experiences.
As a Wellness Receptionist, you will be the welcoming face of our wellness
facilities, ensuring seamless guest journeys through warm, intuitive service
and thoughtful attention to detail. You will play a key role in creating
an atmosphere that reflects Janu’s spirit of connection, energy and contemporary
luxury while supporting smooth daily
operations.
Responsibilities
- Welcome
guests warmly and professionally, ensuring a seamless and personalised arrival
experience within the wellness
facilities - Manage reservations,
appointments, and guest inquiries efficiently in accordance with Janu
standards - Deliver warm, intuitive
and personalised service that enhances the guest
experience - Provide guests
with accurate information about wellness treatments, facilities, services,
and schedules while offering thoughtful
recommendations - Handle guest
check-ins, check-outs, payments, and administrative tasks with accuracy
and professionalism - Maintain
reception area cleanliness, organisation, and presentation to reflect Janu’s
luxury standards - Coordinate
closely with therapists, wellness practitioners, and other departments
to support smooth daily
operations - Assist in managing
guest preferences, special requests, and feedback with professionalism
and care - Ensure compliance
with safety, hygiene, and operational procedures within the wellness
environment - Support
administrative duties, reporting, and general reception operations when
required
Requirements
- Minimum
3 years of experience as a receptionist or similar
role - Excellent communication
skills - Business conversational
level English proficiency (CEFR B1
or higher) - Advanced
business-level Japanese proficiency (CEFR C1
or higher) - Basic PC skills
including MS Office and typing
*Candidates with exceptional experience
or skills may be considered even if they do not meet every
point
Benefits
At Janu, our
people are at the heart of everything we do. We offer a comprehensive benefits
package designed to support your wellbeing, lifestyle, and professional
growth.
- Employee benefits
at Aman and Janu
properties - Employee benefits
at hotels and facilities operated by the group
company - Access to the special
privilege program - Birthday
celebration cake voucher - Access
to the employee canteen at preferential rates with a separate meal allowance
provided - Membership in
an external employee welfare and benefits
service - Transportation allowance
provided in accordance with company
policy - Locker and uniform
provided - Participation in
the employee association including social events and sports club
subsidies - Comprehensive social
insurance coverage - Medical
checkups upon joining and regular health
examinations
Join the Janu journey
/>At Janu Tokyo, hospitality is more than service. It is about creating moments
that energise, connect, and resonate. If you thrive in a modern luxury
environment where every detail matters and every interaction carries meaning,
we invite you to bring your experience, warmth, and individuality to our team.
Join us and help shape the future of contemporary luxury
hospitality.
