Reservations Agent - Amanjena

Location Overview
Join our team in Amanjena.
Inspired by the rose-hued buildings of old Marrakech, palatial Amanjena
is close to the fabled Red City, set in its own expanse of gardens and grand
open spaces. Shaded courtyards with fountains lead to the central basin,
bordered by spacious standalone Pavilions & Maisons, many with private
pools. Views stretch across the olive groves and palms of the oasis, extending
to the High Atlas Mountains on
the horizon.

Role

The Reservation Agent's
mission is to respond to all reservations and requests according to hotel
standards. The Reservation Agent is expected to use sales techniques effectively
to promote all the hotel's
services.

Responsibilities

• Be a source
  of information and ongoing support for clients and business
  partners

• Identify guest requests and anticipate solutions
  and responses

• Adhere to all departmental and hotel procedures
  and standards with honesty and rigor

• Respond to all telephone
  and e-mail inquiries on the same day

• Receive and record telephone
  and e-mail reservations

• Carry out all reservation changes
  and cancellations

• Prepare replies and confirmation letters
  according to departmental and hotel policies and standards

• Send
  replies after verification and validation by Reservations
  Manager

• Check acknowledgements of receipt after e-mail dispatch
  Inform and communicate all messages to the Reservations Manager (reservation
  changes, etc.)

• Coordinate with all other departments on guest
  requests

• Inform the Reservations Manager immediately of any
  irregularities, VIPs, complaints

• Respond to guests' questions
  and requests for information, whether by telephone, Internet, mail or other
  sources and ensure follow-up

• Respond to guest reservation
  requests after checking room availability and rates

• Establish
  and maintain productive and effective relationships with colleagues
  and superiors

• Ensure the confidentiality and data security
  for guest information

• Carry out all tasks assigned by
  the manager, within the scope of his professional category and according to his
  skills

Requirements

• Bachelor’s degree
  in Hospitality Management, Business Administration, or a related
  field.

• 1–3 years of experience in Reservations, preferrably
  in luxury hospitality.

• Fluent in English
  and French.

• Exceptional interpersonal and guest relations
  abilities.

• Flexible and adaptable, and strong attention
  to detail.

Benefits

At Aman Group,
we believe that our colleagues are at the core of our success. We offer
competitive benefits including exciting international career opportunities in
a company that is expanding rapidly.

We prioritise and support your career journey, making you feel valued, included
and at home.

If you thrive in an ultra-luxury environment
and are passionate about crafting unforgettable guest experiences through strong
leadership and operational excellence, we invite you to apply to join us on our
journey.