Concierge Supervisor - Aman Tokyo

Location Overview
Join our team in Aman Tokyo. From the heights
of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound
atmosphere of serenity. Inspired by Japanese design tradition, with ikebana
displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style
rooms and Aman Spa are all among the city’s largest.

Role

Under
the supervision of the Chief Concierge / Assistant Chief Concierge, Concierge
Supervisor is responsible for concierge administrations, ensuring the highest
level of guest satisfaction in accordance with the Policy and Procedure
and Standard Operating Procedures Manual and Guideline established by the hotel
or the corporate
office.

Responsibilities

• Understand and embody
  Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values
  and Competencies.
• To ensure that the Brand is protected, to ensure
  that all business partners and guests are delighted by their on-property
  experience, in the best traditions of the Aman culture
  and Flamework.
• Review daily revenue and statistical
  figures.
• Maximizing hotel profit by upselling transportations,
  excursions/Aman Journeys.
• Conduct Cross sell to outlets to maximize
  hotel revenue.
• Be open and supportive with implementation of new
  ideas.
• Utilize resources to achieve improvement of productivity of tasks
  and quality of the service.
• Create Aman Journey and excursion with
  the Chief Concierge / Front Office Manager / Director of Rooms / Hotel
  Manager.
• Maintain strong relationship with the industry key
  persons.
• Maintain strong relationship and goodwill with suppliers
  and third party
  contractors.

Requirements

• Verbal
  and written proficiency in English and Japanese
• Degree/Diploma in any
  discipline
• Minimum 2 years similar experience in an international luxury
  hotel.
• Computer knowledge, ability to work long hours
• Motivated
  and team builder
• Flexibility, enthusiasm, initiative
• Goals
  oriented, desire to achieve
  goal
• Committed

Benefits

At Aman Group,
we believe that our colleagues are at the core of our success. We offer
a competitive benefits including exciting international career opportunities
in a company that is expanding rapidly.

We prioritise and support your career journey, making you feel valued, included
and at home.

• Aman Global Complimentary Night
  Programme.

• Discount on Food & Beverage Outlets and Aman
  Retail Boutique.

• Meals and coffee breaks during
  shifts.

• Club activities.

• Birthday Benefit (Food
  & Beverage outlet experience).

• Qualification acquisition
  support.

If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our journey.