Housekeeping Supervisor - Aman Nai Lert Bangkok

Location Overview
Join our team in Aman Nai Lert. Amid
the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel
and residences will rise from the verdant sanctuary that is Nai Lert Park. Here,
history and nature will come together to tell a new Aman story, one entwined
with the exceptional legacy of Thailand’s revered Nai Lert
family.

Scope of Work:

The Housekeeping
Supervisor is responsible for overseeing the daily operations of
the housekeeping team. This role involves supervising staff, ensuring high
standards of cleanliness and guest satisfaction, managing resources,
and maintaining a safe and efficient work environment.

Responsibilities and Duties:

I. Staff Management
& leadership:

• Supervise and coordinate the daily activities
  of room attendants and other housekeeping staff.
• Assign cleaning tasks
  and sections to the team based on daily occupancy and special
  needs.
• Provide ongoing training, coaching, and motivation to team
  members.
• Create and manage staff schedules to ensure adequate coverage
  for all shifts.
• Follow with Housekeeping SOP and hotel to achieve
  goal.

II.

Quality Control & Standards:

• Conduct regular and thorough
  inspections of guest rooms, corridors, and public areas (e.g., lobby, restrooms,
  elevators) to ensure they meet the hotel's standards.
• Check
  for cleanliness, proper room setup, and the condition of furniture, fixtures,
  and amenities.
• Provide immediate feedback to staff on their performance
  and correct any deficiencies.

III. Operational
Duties:

• Manage and monitor the inventory of cleaning supplies, guest
  amenities, and linen.
• Ensure all cleaning equipment is in good working
  condition and report any maintenance issues.
• Oversee the handling
  of guest laundry and special requests, ensuring timely and accurate
  service.
• Ensure all staff follow established procedures for handling
  guest lost-and-found items.
• Understand OPERA system, HOTSOS
  Program.
• Complete work orders for maintenance repairs.
• Adequate
  amount of ordering and control housekeeping supply.
• Prepare
  and distribute daily room assignment sheets for housekeeping attendants
  in Morning and Turndown service.
• Assign special job and follow
  up.

IV. Guest and Inter-Departmental
Communication:

• Respond promptly and professionally to guest requests
  and complaints related to housekeeping services.
• Communicate with
  the front desk and engineering departments to coordinate room readiness, report
  issues, and ensure seamless guest experience.
• Maintain a positive
  and collaborative working relationship with all hotel departments

V.
Health and Safety:

• Enforce and monitor all health, safety,
  and sanitation policies and procedures.
• Ensure proper use, keep clean
  panty, maid trolly and storage of cleaning chemicals
  and equipment.
• Conduct safety briefings and training to prevent
  accidents and injuries.