Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.
Role:
We are seeking
an experienced Director of Residences Operations to lead operational excellence
across Aman’s growing global residential portfolio. Reporting to the COO,
this leadership role will be responsible for defining and maintaining
residential operating standards, ensuring exceptional owner experiences,
and driving consistency, quality, governance, and financial oversight across all
Aman Group Residences.
In addition, the role will oversee residential governance frameworks, including
Homeowners Associations (HOAs), condominium associations and similar owner-led
entities, ensuring effective management, regulatory compliance, transparent
communication, and alignment with Aman’s brand standards across the global
portfolio.
Working closely with the Residences, Development, Sales,
Legal, Finance, and Hotel Operations teams, the successful candidate will also
play a key role in shaping the operational foundations of new residential
projects from concept through to opening, ensuring every Aman and Janu residence
reflects the brand’s renowned service standards, strong community stewardship,
and long-term value
proposition.
Responsibilities:
- Develop, document,
and maintain the Aman Residences operating standards across resort-integrated
and urban formats. - Lead pre-opening planning for new residential
openings, from countdown through to stabilization. - Establish HOA
and residential governance frameworks during the development and pre-opening
phases, ensuring a seamless transition to ongoing operations. - Define
service scope, staffing models, resident experience, amenity programming,
and residence care in keeping with the wider Aman brand
philosophy. - Oversee residential operations across all managed
properties, establishing measurable service standards and a regular program
of quality reviews. - Introduce structured measurement of owner
satisfaction and lead the response to its findings. - Guide and support
Residence Managers and property leadership teams, acting as the senior point
of reference for residential operational matters. - Lead the operational
oversight of Homeowners Associations (HOAs), condominium associations,
and comparable residential governance structures, ensuring effective
administration, owner engagement, and alignment with brand
standards. - Provide strategic guidance on community governance,
association budgets, reserve funds, service charge structures, board relations,
and regulatory compliance. - Foster strong relationships with owners,
association boards, and resident committees, ensuring transparent communication
and effective resolution of operational and community matters. - Hold
complete oversight of residential rental operations globally. - Lead
the implementation of the residential rental program globally. - Review
project designs from an operational perspective, advising on back-of-house
provision, staffing flows, amenity planning, and long-term community management
requirements. - Provide operational input to management agreement
discussions in partnership with the Development and Legal teams. - Lend
expertise for all new residential property openings for Aman and Janu Residences
when required, typically three to four years prior to official project
opening.
Requirements:
- A minimum of 15
years' experience in luxury hospitality, branded residences, or high-end
residential operations, including at least five years leading across multiple
properties or regions. - At least five years within luxury branded
residential developments or a directly comparable branded-residences business,
with residence owners as the principal client. - Demonstrated experience
working with Homeowners Associations (HOAs), condominium associations, strata
organisations or similar owner-governed residential entities, including board
engagement and community governance. - Strong financial acumen,
with direct experience of budgets specific to residential services, including
service charge construction, cost allocation, reserve planning, capital
expenditure forecasting, and financial reporting to owners and association
boards. - Experience of both resort-integrated and urban residential
formats is an advantage, as is pre-opening experience on a residential
or mixed-use project. - Familiarity with residential management agreement
structures, governance documentation, and owner association frameworks is highly
desirable. - Excellent stakeholder management skills, with the ability
to build credibility and trust with ultra-high-net-worth homeowners, resident
boards, developers, and operational teams. - A bachelor's degree
is required; an MBA or comparable postgraduate qualification
is preferred. - Fluent English; additional languages are an advantage
given the international nature of
the portfolio.
Benefits
At Aman Group, we believe
that our colleagues are at the core of our success. We offer competitive
benefits including exciting international career opportunities in a company
that is expanding rapidly. We prioritise and support your career journey, making
you feel valued, included and at home.
If you thrive in an ultra-luxury
environment and are passionate about warm and personalized hospitality where
every detail matters, we invite you to apply to join us on our journey.
